ServiceNow QA Analyst

The ServiceNow QA Analyst will be responsible for testing and validating new features, workflows, and configurations within the ServiceNow platform, specifically focusing on ITSM and Hardware Asset Management (HAM) modules. This role requires hands-on experience with ServiceNow testing, strong knowledge of QA methodologies, and the ability to work collaboratively with development, configuration, and business teams to ensure the delivery of high-quality solutions.

• Execute end-to-end functional and regression testing for ServiceNow ITSM and HAM modules
• Validate configurations, workflows, and custom developments in ServiceNow against business requirements
• Collaborate with developers and product owners to define test cases and acceptance criteria
• Document detailed test plans, test cases, and test results
• Perform defect tracking and retesting through ServiceNow or related tools
• Conduct user acceptance testing (UAT) support and validation
• Ensure compliance with change management and testing best practices
• Identify and escalate quality issues and risks in a timely manner
• Support continuous improvement by identifying gaps in QA processes
• Stay current on ServiceNow platform updates and features impacting QA efforts

• 3+ years of experience in QA/testing roles with enterprise ITSM tools
• 2+ years of hands-on experience testing ServiceNow modules, including ITSM and HAM
• Strong understanding of QA methodologies, defect tracking, and test case management
• Experience with automated testing frameworks such as ServiceNow ATF or Selenium
• Familiarity with Agile/Scrum development environments
• ServiceNow Certified System Administrator (CSA) - preferred
• ISTQB or equivalent QA certification - preferred
• Experience with test management tools (e.g., JIRA, Zephyr, TestRail)
• Knowledge of ServiceNow platform upgrades and release cycle testing
• Bachelor's degree in Computer Science, Information Systems, or a related field

• Attention to Detail - Ability to identify even minor issues or inconsistencies in workflows and configurations
• Analytical Thinking - Strong problem-solving and root cause analysis skills
• Team Player - Collaborative approach to working with developers, product owners, and business users
• Communication Skills - Clear verbal and written communication for defect reporting and documentation
• Requirements Gathering - Ability to interpret and test against business and technical requirements
• Time Management - Capable of managing multiple test cycles and deadlines
• Technical Aptitude - Comfort with navigating platforms like ServiceNow and test automation tools
• Adaptability - Ability to work effectively in agile and fast-changing environments
• Quality-Driven Mindset - Commitment to delivering thoroughly tested, high-quality solutions
• Process Orientation - Understanding of structured QA processes and continuous improvement practices

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.