Overview
On Site
Full Time
Skills
Service Level
Security Operations
Strategic Management
Stakeholder Engagement
Delivery Management
Service Delivery
Scheduling
Design Of Experiments
Security Clearance
SLA
KPI
Reporting
Corrective And Preventive Action
Documentation
Communication
Energy
Information Security
Continuous Monitoring
Clinical Data Management
Risk Management Framework
RMF
FISMA
Cyber Security
Regulatory Compliance
PMP
Program Management
Management
ITIL
Resource Planning
Procurement
Collaboration
Finance
SAP BASIS
Law
FOCUS
Job Details
Job Description
ECS is seeking a Service Delivery Manager to work in our Portland, OR office.
The Service Delivery Manager will provide oversight and management of service delivery on a federal cybersecurity program, reporting to the Program Manager and serving as a core member of the program management team. This role ensures delivery performance, service level compliance, and coordination across technical and security operations teams and acts as a central point for reporting, scheduling, and issue escalation, enabling the Program Manager to focus on strategic direction and stakeholder engagement.
Core Capabilities
Required Skills
Desired Skills
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
ECS is seeking a Service Delivery Manager to work in our Portland, OR office.
The Service Delivery Manager will provide oversight and management of service delivery on a federal cybersecurity program, reporting to the Program Manager and serving as a core member of the program management team. This role ensures delivery performance, service level compliance, and coordination across technical and security operations teams and acts as a central point for reporting, scheduling, and issue escalation, enabling the Program Manager to focus on strategic direction and stakeholder engagement.
Core Capabilities
- Delivery management and service delivery oversight across multi-disciplinary teams.
- SLA and KPI tracking with proactive reporting and escalation.
- Program coordination, scheduling, and resource alignment.
- Support for compliance and contractual deliverables.
- Strong communication and liaison skills with stakeholders, vendors, and federal partners.
Required Skills
- U.S. Citizenship with ability to obtain and maintain a DOE "L" clearance after start.
- 8+ years' experience supporting federal cybersecurity or IT program delivery, with bachelor's degree or equivalent additional experience.
- Experience with SLA/KPI monitoring, reporting, and corrective action planning.
- Strong organizational and documentation skills.
- Demonstrated ability to manage daily operational issues across cross-functional teams.
- Excellent verbal and written communication skills.
Desired Skills
- Prior experience supporting the Department of Energy or Department of Homeland Security.
- Familiarity with Information Security Continuous Monitoring (ISCM) or Continuous Diagnostics and Mitigation (CDM) program requirements.
- Knowledge of NIST RMF, FISMA, and federal cybersecurity compliance frameworks.
- Project Management Professional (PMP) or other project/program management certification.
- ITIL v3 Intermediate, ITIL v4 Managing Professional, or ITIL v4 Strategic Leader certification.
- Experience with resource planning, procurement coordination, or financial tracking.
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.