Overview
Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
IVR QA
Cyara
Contact Center
IVR Automation
NICE
Genesys
Job Details
QA Analyst with Cyara (IVR Automation) experience needed to test IVR applications in both DTMF and Speech. This is a 100% remote assignment. All candidates must be US-based.
The qualified candidate must have the following skills/experience:
- Contact Center experience a must including testing IVR Applications for both DTMF and Speech
- 5+ years in Software Quality Assurance
- Extensive experience with using Cyara (IVR Automation) and able to build automation scripts independently
- Experience converting business user stories and functional system requirements into detailed test cases
- Ability to provide and meet estimates for assigned deliverables. Establish priorities and coordinate activities with the team to ensure business requirements are met
- Contact Center testing experience preferred to have at least one of NICE or Genesys
- Familiarity in testing applications built with technologies like XML, CSS, JavaScript, SQL, IIS Web server
- Experience with Agile software development methodologies and QA responsibilities within an Agile Scrum Team
- Experience within financial domains is a plus
The qualified candidate must have the following characteristics:
- Ability to work collaboratively in a fast-paced, highly energetic, geographically dispersed environment
- Ability to learn quickly, communicate effectively, write detailed and thorough documentation, troubleshoot, and problem-solve.
Additional Information:
- Familiarity in testing applications built with technologies like XML, CSS, JavaScript, SQL, and IIS Web server is a plus
- We follow Agile SDLC practices
- The test phases will be functional, regression, and integration testing, and UI testing with NICE inContact
- Experience with Database/SQL is a plus
- Familiarity with Java and C# is nice to have
For immediate consideration and additional information, please email your resume.