Technical Program Manager II - WOARior

Location: Los Angeles, CA
Salary: $65.00 USD Hourly - $75.00 USD Hourly
Description: Our client is currently seeking a Technical Program Manager II - WOARior
This role will be hybrid onsite in Los Angeles, CA

This position is part of a motivated team that manages and coordinates 1st-party submissions across multiple titles, ensuring games meet platform compliance and policy requirements. As a Mobile Technical Program Manager within 1st Party Operations, you'll play a key role in driving successful submissions and technical integrations across a range of projects and game teams.

You will collaborate closely with cross-functional partners-from production and engineering to legal and BD/marketing-to ensure content is delivered smoothly and reliably to players. This includes supporting product creation and configuration, scheduling releases, validating marketing assets for mobile stores, and helping teams navigate the evolving landscape of Apple and Google requirements.

You'll provide technical guidance and clarity to game teams on how platform requirements impact their roadmaps, ensuring proper planning, testing, tracking, and risk management. The role requires strong organization, clear communication, and the ability to juggle multiple priorities while keeping stakeholders informed and aligned.
Responsibilities
Submissions

• Create submission checklists, metadata store requirements, platform feature configurations, and all assets required for timely and successful submissions.
• Guide and educate teams on best practices for mobile 1st-party submissions and platform compliance, fostering consistent and repeatable release processes.
• Provide expertise on mobile requirements, regulations, and procedures, including certification, store setup, IAP, pre-registration, and build pipeline processes.
• Define clear sign-off tests and criteria for submissions, live game releases, digital content releases, and live-ops events and offers.
• Collaborate with marketing teams to acquire necessary materials for Apple App Store and Google Play store listings, promotional features, and sale events.
• Support the configuration and validation of 1st-party and platform partner offers, including full games, IAPs, subscriptions, and related SKUs, ensuring accurate communication of platform IDs to stakeholders.
• Coordinate with internal teams and external partners to troubleshoot and resolve submission, certification, or compliance issues; manage release notes, known issues, and documentation updates.
• Maintain thorough documentation-including submission walkthroughs, technical specifications, policy overviews, risk logs, and internal guides-for clarity and transparency.

Relationship Management

• Maintain productive and professional relationships with platform contacts at Apple and Google.
• Stay updated on mobile platform policy changes and communicate relevant updates clearly to stakeholders.
• Provide ongoing technical support and platform guidance to game teams, advising on compliance and submission readiness.
• Continuously assess product quality and identify delivery risks-performing detailed technical analysis, troubleshooting complex problems, and offering guidance.
• Partner with product and engineering teams to shape development plans, ensuring technology goals are aligned with business objectives.
• Collaborate with cross-functional teams to refine and maintain workflows, runbooks, and checklists based on evolving platform requirements and retrospectives.
• Foster strong working relationships across disciplines and with external platform teams to ensure aligned goals and seamless execution.

Required Qualifications

• 4+ years as a release submissions technician, shipping at least four games on mobile stores.
• 3+ years in a technical account management, developer relations, or platform operations role in mobile free-to-play gaming, apps, or live services.
• Hands-on experience with App Store Connect and Google Play Developer Consoles, iOS and Android APIs, SDKs, and tools across all stages of pre-release, release, and post-release for mobile live-service games.
• Proactive communicator with a positive approach to submissions; capable of dissecting and resolving issues with internal and external teams.
• Excellent communication and relationship-building skills with experience working cross-functionally across engineering, production, and external teams.
• Strong ability to prioritize multiple tasks and drive projects to completion with attention to detail and accuracy across tech, localization, QA, and other dependencies.
• Exceptional written and verbal communication skills, adapting detail levels for various audiences.

Desired Qualifications

• Hands-on testing of game functionality across the Android/iOS device catalog.
• Experience translating Apple and Android OS guidelines into effective 1st-party standard test cases.
• Experience with mobile F2P game development and live operations, collaborating directly with game development teams running live-service content updates.
• Familiarity with Agile/Scrum methodology and project management software such as JIRA, Notion, Trello, Airtable, etc.
• Working knowledge of PlayStation, Xbox, Nintendo, and PC platforms.

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