Desktop support engineer with End-User support Experience

Role :-Desktop support engineer with End-User support Experience

Location :-Wilmington , OH 45177

Job Description :-

Roles and Responsibilities Desk Side Support:

• Desk Side Support (EUC) tasks as identified.
• Direct Face-to-Face customer support.
• Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem-solving techniques and root cause analysis concepts.
• Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues.
• Provides End-User support across all End-User services.
• Applies technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all Digital Worker provided services.
• Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services.
• Partners, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified.
• Identifies potential escalations and proactively alerts management as needed.
• Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
• Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk.
• Ensures configuration and inventory management database entries are complete and accurate. Performs work assigned by others. Provides time / resource estimates for assigned tasks including time tracking activities where appropriate and in accordance with company guidelines.
• Help improve end user s productivity by completing triage, offering advice, teaching, and developing solutions to common challenges with office products and capabilities.
• Develop and maintain, accurate support documentation.
• Provides support for smart devices.