Epic implementation or operations support

Job Title: Epic implementation or operations support

Location: Remote with occasional onsite in Raleigh, NC

Description:

The Technical Analyst / Project Facilitator serves as a bridge between technical teams, business stakeholders, and project management leadership.

• Technical Analysis & Support
• Analyze technical requirements, system workflows, and integration points across clinical and business applications.
• Assist with solution design, testing, and validation of application functionality.
• Translate technical details into business-friendly documentation and presentations.
• Support system troubleshooting and escalate technical issues to appropriate teams.

Project Facilitation & Coordination

• Coordinate project activities, tasks, and deliverables with IT and clinical/business teams.
• Develop and maintain project documentation including charters, status reports, meeting minutes, and risk logs.
• Track timelines and dependencies, escalating risks and delays to leadership.
• Facilitate communication between stakeholders, vendors, and internal teams.

Stakeholder Engagement

• Partner with clinical, administrative, and IT stakeholders to gather requirements and validate project deliverables.
• Organize and lead project meetings, workgroups, and status updates.
• Ensure alignment of projects with DSOHF strategic priorities and regulatory requirements.

Quality Assurance & Compliance

• Assist in developing and executing test plans for new systems or enhancements.
• Ensure compliance with HIPAA, state IT security policies, and organizational change management processes.
• Support post-go-live monitoring and validation of technical solutions.

Continuous Improvement

• Recommend process improvements to enhance efficiency and collaboration in IT project delivery.
• Contribute to knowledge base and documentation standards for ITD.

Required/Desired Skills