Desktop Technical Support

Our client in the Foodservice industry is looking for a client support specialist to join their team! In this role, you will be providing technical support to this organization's clients. Some activities include troubleshooting application issues and diagnosing desktop/laptop software problems.

Role Responsibilities:

• Provide Tier 1 / Tier 2 technical support

• Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking.
• Monitor installed systems, identify problems, and take corrective action.

Job Description:

• Acts as a support arm for all corporate infrastructure support and application teams.
• Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions.
• Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities.
• Assists in supporting meetings at assigned location from an audio/visual/computing standpoint.
• Assists in the deployment of technical solutions (e.g. Scheduling, testing, installation, user training, onboarding, etc.) and documentation.
• Installs and configures hardware and software both in person and remotely; utilizes USF best practices and follows policy in installation and configuration of hardware and software.
• Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.)
• Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc.
• Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required.
• Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.
• Other duties as assigned by manager

• 2-3+ years of Desktop and Mobile Support (has worked in a corporate environment prior, not just phone support)
• Tier 1 / Tier 2 Support
• Network Fundamentals
• Hardware and Peripheral troubleshooting
• Excellent customer service and communication skills.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.