Overview
On Site
BASED ON EXPERIENCE
Contract - W2
Skills
IT SUPPORT
PRINTER
NETWORK
TROUBLESHOOT
Job Details
DPP is seeking an IT Support Technician for an opportunity in Englewood, Colorado.
Work arrangement:
Click the apply button or contact our recruiter Carolyn at to learn more about this position (#25-00321).
Work arrangement:
- Onsite in Englewood, CO
- W2 position; 12 months
- Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
- Provide basic network support ensuring desktop and other networked peripherals full connectivity.
- Perform preventative maintenance and setup for a variety of computer-related equipment and locations, including audio-visual conferencing systems and conference rooms.
- Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
- Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel walk-ups .
- Support organizational efforts and maintain policies and procedures in the IT Department
- Assist with the creation and maintenance of local site IT systems documentation.
- Associate s degree in a related field of study with 2 or more years of relevant experience.
- Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.
- Customer/solution ownership, an overall drive for excellence.
- Team focused with the capacity for knowledge sharing
- Written and verbal communication skills with end users
- Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
- Ability to understand user and business needs and translate to technical solutions
- Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, troubleshooting software, and other related peripherals
- Comprehensive troubleshooting skills of industry standard hardware and software products/services
Click the apply button or contact our recruiter Carolyn at to learn more about this position (#25-00321).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
Authorized US Worker - s and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.