Technical Support Analyst

DataStaff, Inc. is currently seeking a Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Colonial Heights, VA
*This position is 100% on site
Responsibilities:

• Position is responsible for agency-specific end user support throughout the Richmond District.
• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
• Troubleshoot hardware and software issues.

Required Skills

• 6 Months - Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams.
• 6 Months - Skill in troubleshooting tools and managing and administering desktops and wireless devices
• 6 Months - Strong Customer Service skills that include a "customer first" attitude.
• 6 Months - Ability to communicate effectively verbally and in writing with individuals and groups.
• 6 Months - Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner
• 6 Months - Ability to lift equipment up to 25 pounds

Desired Skill:

• 6 Months - Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.

This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.