Overview
On Site
Full Time
Skills
CISA
Normalization
Visualization
COTS
Software Configuration
Value Engineering
Critical Thinking
SAFE
Affinity Propagation
Cyber Security
Service Level
Root Cause Analysis
Continuous Improvement
Technical Support
Collaboration
SEC
Software Development
Tier 2
DevSecOps
Microservices
Orchestration
Docker
Kubernetes
Conflict Resolution
Problem Solving
Analytical Skill
Attention To Detail
Training
Multitasking
Management
Communication
ITIL
Clinical Data Management
Dashboard
Python
Elasticsearch
Kibana
Ansible
Terraform
SAP BASIS
Law
FOCUS
Job Details
Job Description
ECS is seeking a Technical Support Engineer to work in our Fairfax, VA office.
ECS is seeking talented professionals to join our successful and growing team in building the next-generation Continuous Diagnostics and Mitigation (CDM) Cyber data solution. The CDM Program is the Cybersecurity and Infrastructure Security Agency 's (CISA) dynamic approach to strengthening the cybersecurity of Federal networks and systems through better awareness and visibility into their security posture and cyber threats. ECS is responsible for designing, building, deploying, operating, and maintaining a complete 'Data Services' solution which includes the collection, normalization , visualization , and sharing of cyber data from more than 100 Federal agencies . The CDM Data Services product is a n integrated suite of multiple Commercial Off the Shelf (COTS) products , software configuration packages , and custom code which work together to operate as an integrated solution tailored to meet D epartment of Homeland Security (DHS) requirements.
We are seeking professionals who thr i ve in a dynamic, fast-paced, and highly collaborative environment w here problem-solving, critical thinking, and a holistic approach to serving the mission are key. Our program operates within the Scaled Agile Framework (SAFe) . An ap titude and enthusiasm for continuous learning, improvement , and cyber security is a must!
Technical Support Engineer provides advanced technical advice and guidance on installation and configuration of CDM custom developed solutions.
The successful candidate will have demonstrated hands-on experience troubleshooting custom developed solutions. The Technical Support engineer will play a critical role in measuring the Service Level Agreements ( SL A s) and Service Level Objects (SLOs) for our solution.
The T echnical Support Engineer will be responsible for reviewing comprehensive log s using the Elastic stack and other tools as necessary to ensure resolution to incidents. Additionally, they will respond to incidents, perform root cause analyses, and recommend or develop solutions to prevent reoccurrences .
The Technical Support Engineer assists in developing continuous process improvement for support tools and troubleshooting techniques. The Technical Support Eng ineer will work in close collaboration with other team members, developers, testers, infrastructure engineers, Dev Sec Ops engineers to integrat e solutions into the software development lifecycle.
Required Skills
Desired Skills
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3500+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
ECS is seeking a Technical Support Engineer to work in our Fairfax, VA office.
ECS is seeking talented professionals to join our successful and growing team in building the next-generation Continuous Diagnostics and Mitigation (CDM) Cyber data solution. The CDM Program is the Cybersecurity and Infrastructure Security Agency 's (CISA) dynamic approach to strengthening the cybersecurity of Federal networks and systems through better awareness and visibility into their security posture and cyber threats. ECS is responsible for designing, building, deploying, operating, and maintaining a complete 'Data Services' solution which includes the collection, normalization , visualization , and sharing of cyber data from more than 100 Federal agencies . The CDM Data Services product is a n integrated suite of multiple Commercial Off the Shelf (COTS) products , software configuration packages , and custom code which work together to operate as an integrated solution tailored to meet D epartment of Homeland Security (DHS) requirements.
We are seeking professionals who thr i ve in a dynamic, fast-paced, and highly collaborative environment w here problem-solving, critical thinking, and a holistic approach to serving the mission are key. Our program operates within the Scaled Agile Framework (SAFe) . An ap titude and enthusiasm for continuous learning, improvement , and cyber security is a must!
Technical Support Engineer provides advanced technical advice and guidance on installation and configuration of CDM custom developed solutions.
The successful candidate will have demonstrated hands-on experience troubleshooting custom developed solutions. The Technical Support engineer will play a critical role in measuring the Service Level Agreements ( SL A s) and Service Level Objects (SLOs) for our solution.
The T echnical Support Engineer will be responsible for reviewing comprehensive log s using the Elastic stack and other tools as necessary to ensure resolution to incidents. Additionally, they will respond to incidents, perform root cause analyses, and recommend or develop solutions to prevent reoccurrences .
The Technical Support Engineer assists in developing continuous process improvement for support tools and troubleshooting techniques. The Technical Support Eng ineer will work in close collaboration with other team members, developers, testers, infrastructure engineers, Dev Sec Ops engineers to integrat e solutions into the software development lifecycle.
Required Skills
- ship with ability to obtain Public Trust Suitability
- Minimum 5 years' experience with at least 3+ years' experience as a Tier 2 support engineer.
- Experience in Elasticsearch/Kibana, Docker Containers, Python, DevSecOps Automation tools.
- Strong knowledge of microservices, containerization, and orchestration tools (Docker, Kubernetes)
- Strong problem-solving and analytical skills
- Proactive, detail-oriented approach to identifying inefficiencies and implementing improvements
- Ability to interact at all levels of management internally, and with customers and vendors
- Excellent follow-through
- Takes initiative and doesn't need constant instruction
- Must be able to multi-task and manage time amongst clients
- Willingness to learn new tech and advance your career in the IT industry
- Good verbal and written communication skills are a must .
Desired Skills
- ITIL Foundation Certification
- CDM Dashboard a plus but not required
- Python
- Elasticsearch/Kibana
- Ansible and/or Terraform Automation
- An extensive amount of experience in troubleshooting custom software code
- Development Coding Experience a plus but not required
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3500+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.