Field Technical Support

BCforward is currently seeking highly motivated Field Technical Support in Boise, ID- 83714

Position Title: Field Technical Specialist

Location: Boise, ID- 83714

Anticipated Start Date: Tentative start Date 06/30/2025

Please note this is the target date and it is subject to change. BC Forward will send official notice ahead of a confirmed start date.

Expected Duration: 24+ Months with possibilities for extension
Job Type: Contract: 40 hrs./week
Pay Range: $19.37 to $25.36/hr. on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

• Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.


• Integrate technical knowledge and business understanding to create solutions for customers.


• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.


• Identify potential escalations and alert management proactively.Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.


• Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility.


• Balance internal needs with customer needs within defined parameters.


• May identify additional services that could lead to future service revenue growth.


• May provide technical consulting during contract renewal discussions.


• Build strong relationship with management in assigned accounts.


• Influence delivery decisions on assigned account plans.Drive Customer Expectation management as part of escalation process.


• Manage small projects/programs in the team.

Education and Experience Required:

• Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired.

Knowledge and Skills:

• Broad knowledge of HP products and services offerings.


• Basic knowledge of corporate organization, job, and policies. Comprehensive business, technical, or functional knowledge.


• Well versed in core technical competencies (OS, networking, core HP applications).Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.


• Active listening skills and ability to adjust messages to audience level.


• Problem-solving skills (proactive, reactive and creative).


• Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.


• Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.


• Basic project management, communication, and analytical skills.


• Able to suggest operational efficiencies.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC forward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled

BCforward to becoming a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 240017 when responding to this ad.