Join a Global Leader in Workforce Solutions - Net2Source Inc. Who We Are:Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.
Please find below the job description. Position:
IBMi Monitoring Team MemberLocation: 100% REMOTE
Type:
W2 Contract Shift timings : 6:30 am to 7 pm CST & 6:30 pm to 7 am CST (Rotational Every Month)
No. of workdays : 4 days per week
Primary Responsibilities:
As part of our client team, in this role you will play a significant part in supporting the IBMi infrastructure for RxClaims. This position will perform level 1 monitoring of all IBMi environments. The team is responsible for 24x7x365 monitoring all IBMi LPARS, along with processing all backups. This position will monitor the IBMi RxClaim health, Sterling Integrator file delivery, Robot batch jobs on IBMi, Tidal jobs and all IBMi servers and storage.
Preferred Qualifications:
- The monitor position has 24/7/365 coverage for the following applications: All IBMi lpars, Robot scheduler and console, Tidal scheduler, and Sterling Integrator.
- The monitor team answers messages where the correct response can be determined, and triages errors to the correct team, depending on the contents or 'location' of the message.
- Responsible for processes, training, continuous improvement, system automation.
- System health monitoring of: Claim adjudication jobs, ASP alerts, CPU alerts, Claims queue monitoring, Storage monitoring, Connect Direct subsystem,
- Contact different teams if requested by on-call
- For application upgrade events, place job queues on HOLD for MOD and Patch instances,
- Responsible for performing and monitoring all backups on the IBMi Platform.
- Robot Job Monitoring: Research and react to robot job messages, Monitor jobs that are running outside of normal parameters, Reset inbound automation, MAC file processing completion, Robot job queue health, Submit - Hold - Release robot jobs, Payment balancing, Collaborate with Client Programs team, Eligibility team, Accumulator team, Account Management, to understand robot job failures and messages, Knowledge of job types and their importance, Alert necessary personnel for Reference File issues, Complete audit process for failed Robot jobs, Inbound robot job monitoring.
- Sterling Integrator monitoring: Monitor Database usage, In Error Business Process Usage, Stagnant Message alerts, IRIS file delivery is run through Sterling Integrator, EDI 835 Payment files, Scriptmed, EskerFax, Sterling Integrator file delivery errors [first and second level research]
- Tidal job monitoring: Monitor all servers, Submit - Hold - Release jobs, Mark jobs as complete, Engage Tidal Admins when jobs fail, Alert business partners of failed jobs, Billing and Payment services jobs, Tidal completes a number of automatic monitoring processes.
Required Qualifications:
- 2+ years of IBMi monitoring experience.
- Experience performing backups
- Experience using ticketing tools such as ServiceNow
- Strong communication and personal interaction skills.
- Ability to work in a flexible shift environment (24 x 7)
Why Work With Us?We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition - America's Most Honored Businesses (Top 10%)
- Fastest-Growing Staffing Firm by Staffing Industry Analysts
- INC 5000 List for Eight Consecutive Years
- Top 100 by Dallas Business Journal
- Spirit of Alliance Award by Agile1
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