Overview
Skills
Job Details
Mandatory Qualifications:
1. ServiceNow Public Sector Digital Services (PSDS) Implementation Experience (enterprise scale deployments of PSDS and total number of certified PSDS practitioners)
2. Experience implementing secure and scalable PHI-sensitive applications.
3. Experience implementing customer support case management solutions on ServiceNow Platform using PSDS.
4. Experience leading migration of existing ServiceNow instance from ServiceNow Commercial Cloud to the FedRAMP Government Community Cloud (GCC).
5. Experience integrating ServiceNow with other enterprise systems (e.g., HRMS, SoftPhone, Customer Portals, etc.)
6. Experience leading migration of legacy system data onto ServiceNow platform.
Desirable Qualifications:
1. Experience working and integrating with Archer GRC Tools.
2. Experience implementing GenAI capabilities on ServiceNow Platform to drive customer support efficiencies.