Desktop Engineer / Architect

Position: Desktop Engineer/Architect
Location: Working onsite in Needham MA (4 days a week)
Duration: Long Term

About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals.

We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]!

We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link:

Job Requirement:
Mandatory Skills: Microsoft Intune, MCM


Job Description:
We are seeking a Desktop Engineer/Architect with 5+ years of experience in Desktop Engineering to join the Workplace Technology Infrastructure Engineering Team. This role will provide global technical expertise and design technology solutions for our End-User community.
Keys to the Position:

1. Must have experience with Modern Management of desktops using Microsoft Intune . 5-10 Years of experience in Desktop Engineering or similar discipline.
2. Must have experience Microsoft Configuration Manager (MCM)
3. Ability to prepare/manage Operating Systems (OS) images for corporate use?with technologies such as Microsoft Windows Autopilot, and Task Sequence in Microsoft Configuration Manager (MCM)
4. Must have experience in automation using PowerShell and other scripting languages as a Desktop Engineer.
5. Strong understanding of Azure Runbooks and Microsoft Graph API for automation
6. Ability to troubleshoot Desktop Issues using various industry standard tool

Skills Experience:

• Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc.
• Experience in implementing and managing enterprise configuration management tools such as Microsoft Configuration Manager, Intune and Ivanti.
• Have high familiarity with building and customizing Windows and Thin (iGel/Wise) images.
• An understanding of creating and managing reports using technologies such as PowerBI, Graph API, and Structured Query Language (SQL).
• Exposure to Cloud based technologies such as Azure, AVD and AWS.
• High level of technical expertise with Microsoft products such as Office 365 and Teams
• Strong understanding of Azure Runbooks and Microsoft Graph API for automation to convert repeatable process and solutions to automatic operations.
• Good understanding of Active Directory and Group Policy Management.
• Demonstrated skill in solving problems with coding languages such as Powershell, VBscript or Python.
• Understand ITIL best practices and processes and Project Management Methodology (PMM) fundamentals.
• Understand best practices in change and release Management

Why Join R Systems?

• Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!
R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.
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