Application Support

Job Title: Application Support 

Location: Strongsville, OH; hybrid 

Job Summary

As the Application Support, you will lead cross-functional teams during service disruptions, manage complex configurations, and support the deployment of new features and products.

Key Responsibilities

• Organize and lead multi-functional teams during:
  • Customer service disruptions
  • Configuration management
  • New feature deployments
  • New product implementations
• Support production operations, change management, and processing activities using appropriate tools and platforms
• Perform code upgrades independently and efficiently
• Manage and respond to incidents in a timely and effective manner
• Provide technical management and oversight across systems and processes
• Execute monthly patching and ensure system compliance
• Participate in disaster recovery planning and execution
• Collaborate closely with development teams to ensure smooth integration and deployment
• Identify, document, and promote best practices within areas of expertise
• Provide actionable suggestions for continuous process improvement
• Maintain and update Standard Operating Procedures (SOPs)

Required Skills & Experience

• Experience in complex troubleshooting within mission-critical production environments
• Background in IT customer service and problem management resolution
• Proficiency in:
  • Oracle
  • PLSQL
  • CA7 
  • Informatica PowerCenter
  • Linux Red Hat
  • Microsoft SQL 
  • Oracle TOAD
  • Teradata

Flex Skills

• Experience with ServiceNow
• Familiarity with Connect:Direct and file transfer protocols
• Exposure to:
  • Technical management
  • Incident management
  • Disaster recovery planning
  • Monthly patching cycles
  • Collaboration with development teams

Education & Certifications

• Bachelor’s degree in a technical field (required)