Configuration Manager - Only Local To Austin, TX

Role: Configuration Manager

Location: Austin, TX

Duration: Long Term

Job Description:

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

Responsibilities:

• The configuration manager oversees the configuration management process, as a key function within the IT Service Management team, ensuring all configuration items (CI) are accurately documented and maintained.
• This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices.
• Their work involves defining configuration identifications, managing configuration changes, and conducting reviews & audits to ensure compliance Client policies and standards.
• The configuration manager must ensure that CM tools and resources are used effectively.
• They act as a bridge between operations, infrastructure, applications, and ITSM teams to guarantee that everyone is aligned with the CM strategy

Required Qualification:

• 5 + years of Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.
• 5+ Years of exp in Excellent problem-solving and critical thinking skills and a strong attention to detail.
• 5 + years of Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
• 4 + years of Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
• 4 + years of Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
• 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
• 4 + years of ITIL 4 Foundation certification.