Overview
Skills
Job Details
Outcomes. Delivered.
Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.
For example, our technology:
- Facilitates access to nutritious food for children of mothers participating in the WIC program
- Supports first responders in reducing opioid overdoses within their communities
- Empowers colleges and universities to identify and thwart financial aid fraud
- Equips teachers with valuable insights to identify students requiring additional support
- Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers
With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.
We re more than a technology company -- we re an outcomes company.
We encourage our employees to think differently, ask tough questions, and relentlessly pursue what s best for our customers and the residents they serve.
We believe that the value of technology is defined by its human impact. If you agree, you ve come to the right place.
Voyatek is seeking applicants to occupy the position of Mainframe Technical Support within our team. The ideal candidate will be highly skilled in maintaining the reliability and availability of mainframe services while ensuring compliance with sensitive data handling and FBI CJIS standards.
Key Responsibilities:
- Responsible for the installation, maintenance, and operational support of IBM z/OS systems and subsystems in a mission-critical, 24x7x365 environment.
- Provide advanced technical expertise across mainframe infrastructure components including system programming, networking, storage, security, and performance optimization.
Qualifications:
- Install, configure, and maintain IBM z/OS and related subsystems including VTAM, CICS, DB2, IMS, and MQ Series
- Provide technical support for a 24/7/365 mission-critical environment, ensuring high availability and system performance
- Conduct system and application troubleshooting, root cause analysis, and corrective actions
- Monitor and maintain mainframe network infrastructure, including VTAM configurations and protocols
- Support and manage job control (JCL) environments and batch processing systems
- Manage and troubleshoot system tools including:
- Rocket TMON (MVS, DB2, CICS, MQ)
- BMC Tools: AbendAid, FileAid, Xpediter, Control-M, etc.
- CA/Broadcom Tools: Top Secret (TSS), Librarian, Dynam TLMS, Solve Session
- Levi, Ray & Shoup Print Utilities: VPS, DRS, VPS/IPDS
- ChicagoSoft QuickRef and JES2Mail Reporter/Splitter
- Implement and monitor security and access control measures using Top Secret (TSS)
- Manage storage systems and performance tuning of applications and subsystems
- Utilize mainframe automation tools to enhance operational efficiency and reduce manual intervention
- Coordinate with development, security, and network teams to ensure system integrity and alignment with enterprise goals
- Create and maintain detailed documentation including system configurations, standard operating procedures, and troubleshooting guides
- Participate in disaster recovery planning and system failover testing
- Respond to incidents and service desk tickets, providing timely resolutions and root cause analysis
- Work independently and as part of a collaborative technical team in a structured support environment
- 10+ years of hands-on experience with IBM mainframe technologies, including:
- z/OS, JCL, CICS, DB2, IMS, MQ Series
- 10+ years of system programming experience with specialization in mainframe networking
(e.g., VTAM)
- In-depth experience supporting mission-critical systems in a 24x7x365 environment
- Expertise with mainframe performance and diagnostic tools such as Rocket TMON and Xpediter
- Proficiency with BMC, CA/Broadcom, and LRS toolsets
- Knowledge of mainframe security protocols, access control (TSS), and compliance standards (CJIS/NIST)
- Strong understanding of mainframe automation and job scheduling using Control-M
- Excellent problem-solving and troubleshooting skills, particularly in high-pressure environments
- Effective written and verbal communication skills, including technical documentation
- Ability to manage multiple complex technical projects simultaneously
Preferred Qualifications:
- Experience with government, criminal justice, or public safety systems
- Familiarity with modernization and migration strategies for legacy mainframe applications
- Experience mentoring junior team members and supporting collaborative technical environments
The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the annual range is $65,000 - $75,000.00.
At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.
Flexible Work Schedules
- Health, Dental, and Vision Insurance
- Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
- Health Savings Account (HSA) with Employer Contributions
- Company-Paid and Voluntary Life Insurance
- Long and Short-Term Disability Insurance
- Accident, Critical Illness, & Hospital Indemnity Insurance
- 401(k) Retirement Plan with Company Match and Immediate Vesting
- Wellhub Fitness and Wellness Platform
- Pet Insurance
- Training Opportunities
- Employee Referral Bonus Program
We are committed to fostering a workplace that supports both your personal and professional aspirations.
As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check. The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. Background check results will be evaluated in accordance with applicable law. For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements.
If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!
Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/ placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and trai