Overview
On Site
Full Time
Skills
Innovation
IT Infrastructure
Virtual Team
Healthcare Information Technology
FOCUS
Human Resources
Legal
Public Relations
Field Service
IT Operations
Network
Recruiting
Training
Supervision
Coaching
Productivity
Regulatory Compliance
Finance
Evaluation
Cost Reduction
Customer Satisfaction
IT Service Management
Customer Service
Management
Computer Science
Technical Support
Information Technology
Health Care
Project Planning
Reporting
Budget
Communication
Presentations
Negotiations
Leadership
Mentorship
As-is Process
Privacy
Job Details
Primary City/State:
Phoenix, Arizona
Department Name:
IT Service Delivery
Work Shift:
Day
Job Category:
Information Technology
Innovation and highly trained staff. The Information Technology professionals at Banner Health are utilizing cutting edge technology to change health care for the better. If you're ready to change lives, we want to hear from you.
Transform Lives with Innovation in Healthcare IT! Are you ready to make a difference? Join Banner Health's cutting-edge technology team, where innovation meets excellence. We're on a mission to revolutionize healthcare, and we're looking for passionate IT professionals to help us lead the way. The Associate Director, IT Infrastructure and Operations is a hybrid role responsible for overseeing IT onsite support across 11 rural hospital locations in Wyoming (4), California (1), Arizona (2 - Payson, Page), Nevada (1), Nebraska (1), and Colorado (2). This position requires a hands-on leader who can effectively manage a distributed team while ensuring high-quality IT support services in geographically dispersed healthcare environments.
The primary focus of this role is leading a team delivering comprehensive, responsive, and high-quality IT support to critical hospital and clinic operations. You'll play a vital part in enhancing the overall healthcare experience for our patients, helping to ensure their care is supported by world-class technology and innovative solutions. Our team has been named one of Inside Pro and Computerworld's 100 Best Places to Work in IT for four consecutive years (2020-2023). When you join us, you're not just starting a job-you're joining a community of innovators committed to reshaping healthcare for the better. Don't miss your chance to be part of a team that's transforming lives every day. Apply now to join us and help shape the future of healthcare IT!
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position is responsible for overseeing IT support services, which may include Field Services, IT Operations, Infrastructure, and Network. They are responsible for managing expectations, requirements, timelines, and deliverables, as well as hiring, training, evaluating, and supervising personnel. They are also responsible for developing staff by providing mentorship, coaching, and guidance, as well as establishing departmental objectives and effective tools to measure and report performance. Finally, they are responsible for participating in the planning of IT strategic objectives and goals, and ensuring that department, region, and company standards are implemented and consistently adhered to.
CORE FUNCTIONS
1. Monitors and evaluates staff performance, providing feedback and assistance to ensure that job responsibilities are carried out in accordance with established guidelines. Identifies areas for improvement and recommends effective solutions to enhance productivity.
2. Develops and implements strategies and procedures for IT projects, systems, and applications. Maintains and reviews current policies, procedures, and standards to ensure compliance with company, department, and industry regulations.
3. Oversees the development of budget and financial plans, monitoring progress and evaluating results to ensure objectives are achieved and maintained.
4. Assists in the identification, evaluation, and implementation of new technologies to increase efficiency, cost savings and customer satisfaction.
5. Collaborates with other department leaders to ensure that IT services are in alignment with company objectives and standards.
6. Provides technical expertise, guidance, and support to troubleshoot and resolve complex customer service issues.
7. Investigates, analyzes and documents system problems and develops solutions to ensure successful implementation of IT projects.
MINIMUM QUALIFICATIONS
Must possess strong knowledge of technical, business and management functions as normally obtained through the completion of a bachelor's degree in computer science, business, related field or equivalent.
Must also possess four to six years' experience in a healthcare technology/support or related environment. Must demonstrate substantial knowledge of information technology and healthcare. Needs significant proven leadership experience in large scale project planning, reporting, and budgeting. Requires exceptional communication, presentation, and negotiation skills to engage technical and non-technical audiences. Requires leadership skills with ability to lead, communicate, and interact across facilities and at various levels. Successful candidate will have skills and experience to recruit, mentor, motivate, evaluate, and retain an effective staff.
As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Phoenix, Arizona
Department Name:
IT Service Delivery
Work Shift:
Day
Job Category:
Information Technology
Innovation and highly trained staff. The Information Technology professionals at Banner Health are utilizing cutting edge technology to change health care for the better. If you're ready to change lives, we want to hear from you.
Transform Lives with Innovation in Healthcare IT! Are you ready to make a difference? Join Banner Health's cutting-edge technology team, where innovation meets excellence. We're on a mission to revolutionize healthcare, and we're looking for passionate IT professionals to help us lead the way. The Associate Director, IT Infrastructure and Operations is a hybrid role responsible for overseeing IT onsite support across 11 rural hospital locations in Wyoming (4), California (1), Arizona (2 - Payson, Page), Nevada (1), Nebraska (1), and Colorado (2). This position requires a hands-on leader who can effectively manage a distributed team while ensuring high-quality IT support services in geographically dispersed healthcare environments.
The primary focus of this role is leading a team delivering comprehensive, responsive, and high-quality IT support to critical hospital and clinic operations. You'll play a vital part in enhancing the overall healthcare experience for our patients, helping to ensure their care is supported by world-class technology and innovative solutions. Our team has been named one of Inside Pro and Computerworld's 100 Best Places to Work in IT for four consecutive years (2020-2023). When you join us, you're not just starting a job-you're joining a community of innovators committed to reshaping healthcare for the better. Don't miss your chance to be part of a team that's transforming lives every day. Apply now to join us and help shape the future of healthcare IT!
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position is responsible for overseeing IT support services, which may include Field Services, IT Operations, Infrastructure, and Network. They are responsible for managing expectations, requirements, timelines, and deliverables, as well as hiring, training, evaluating, and supervising personnel. They are also responsible for developing staff by providing mentorship, coaching, and guidance, as well as establishing departmental objectives and effective tools to measure and report performance. Finally, they are responsible for participating in the planning of IT strategic objectives and goals, and ensuring that department, region, and company standards are implemented and consistently adhered to.
CORE FUNCTIONS
1. Monitors and evaluates staff performance, providing feedback and assistance to ensure that job responsibilities are carried out in accordance with established guidelines. Identifies areas for improvement and recommends effective solutions to enhance productivity.
2. Develops and implements strategies and procedures for IT projects, systems, and applications. Maintains and reviews current policies, procedures, and standards to ensure compliance with company, department, and industry regulations.
3. Oversees the development of budget and financial plans, monitoring progress and evaluating results to ensure objectives are achieved and maintained.
4. Assists in the identification, evaluation, and implementation of new technologies to increase efficiency, cost savings and customer satisfaction.
5. Collaborates with other department leaders to ensure that IT services are in alignment with company objectives and standards.
6. Provides technical expertise, guidance, and support to troubleshoot and resolve complex customer service issues.
7. Investigates, analyzes and documents system problems and develops solutions to ensure successful implementation of IT projects.
MINIMUM QUALIFICATIONS
Must possess strong knowledge of technical, business and management functions as normally obtained through the completion of a bachelor's degree in computer science, business, related field or equivalent.
Must also possess four to six years' experience in a healthcare technology/support or related environment. Must demonstrate substantial knowledge of information technology and healthcare. Needs significant proven leadership experience in large scale project planning, reporting, and budgeting. Requires exceptional communication, presentation, and negotiation skills to engage technical and non-technical audiences. Requires leadership skills with ability to lead, communicate, and interact across facilities and at various levels. Successful candidate will have skills and experience to recruit, mentor, motivate, evaluate, and retain an effective staff.
As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.