CATIA L3 Support Engineer

Job Title : CATIA L3 Support Engineer

Location: Saline, MI (Hybrid)

Job Description

IS Administration Support:

• Daily monitoring, troubleshooting & administration of business applications including:
• Technical leadership in support of IS engineering systems related to Computer Aided Design (CAD)
• Strong understanding of integrating CATIA V5/V6, 3DEXPERIENCE applications including licensing into production environments.
• Create and test deployment scripts and application patches.
• Troubleshoot application issues. Work with end users and other supporting IS departments to define, reproduce and countermeasure issues.
• Ability to create / maintain standardized processes.
• Manage environment using Toyota's Change Management Process.
• Support emergency application changes or business requests.
• Create detailed / clear documentations & problem reports.
• Provide off-hours support as needed, both onsite & remotely.
• Daily time management and accurate time reporting.

Work Experience Requirements

• Engineering application support Like CATIA V5/V6, 3DEXPERIENCE and etc.
• Hands on experience with Linux/Unix
• Experience creating and modifying scripts or applications to perform tasks using Powershell, bash, batch etc.
• Strong knowledge of network like DHCP, DNS, F/W, NAT and so on.
• Hands on experience with Active Directory Domain Services
• Experience monitoring web server system components
• Must be a self-starter and be able to follow & enforce defined division processes.
• Must work well within a diverse integrated team environment.
• Excellent organization & time management skills in addition to a high level of problem solving and analysis.
• Ensure exceptional customer service & support with prompt problem resolution & follow-up for local and remote end users.
• Experience with ServiceNow is a plus, but not required.
• Experience with AWS is a plus, but not required.
• Strong written and spoken communication skills
• Proficient in Japanese is plus
• Ability to travel up to 35%.