Overview
Skills
Job Details
Hi
OPenings on ServiceNow Sr. Technical Consultant / Sr. CMDB Developer
we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now
demands. This transformation builds on our long standing heritage of being the trusted
technology partner of choice for many and will ensure that we continue to work intimately with
both existing and new customers. Our focus now is ensuring we address the challenges of those
customers in today s FAST IT and digitally focused technology landscape. SaaS and ServiceNow
are a big part of this focus for us.
What we offer:
The opportunity to design and build ServiceNow solutions to multiple sectors both
with our existing client base and new customers
Unrivalled investment and training in you and your career
Stimulating environment offering ongoing learning opportunities
Culture of innovation and inspiration
Competitive salary and generous benefits
A very flexible and creative environment for everyone
Role and Accountabilities:
We are seeking a highly skilled and experienced Senior ServiceNow CMDB Developer to join our
IT Service Management team. In this role, you will lead the design, development, and
maintenance of the ServiceNow Configuration Management Database (CMDB). You will work
closely with ITSM, infrastructure, and application teams to ensure accurate data modelling,
discovery, and integrations that support Configuration Management and related ITIL processes.
Candidates will be experienced in leading ServiceNow engagements end to end,
In addition, the successful candidate(s) will be responsible for, but not limited to, the following
duties:
Design, develop, and maintain robust and scalable CMDB data models within
ServiceNow.
Implement and optimize Discovery and Service Mapping to maintain accurate
configuration item (CI) data.
Configure and enhance CMDB-related modules such as Identification &
Reconciliation, Dependency Views, CI Class Models, and CI Lifecycle Management.
Develop and maintain integrations with external systems (e.g., monitoring tools,
asset management, cloud platforms) to feed CMDB data
Establish and enforce data governance, compliance, and quality standards for CMDB
data.
Work with stakeholders to define and implement business rules, client scripts, UI
policies, and workflows to support CMDB and asset management
Collaborate with security, operations, and development teams to align CMDB with
enterprise architecture and security requirements
Troubleshoot CMDB-related issues and provide technical guidance to support teams.
Produce technical documentation, diagrams, and user guides for CMDB processes
and structures.
Stay up-to-date with ServiceNow platform enhancements and industry best practices.
Execute technical solutions in capacity as a Sr. consultant.
Coach and advise other Developers.
Qualifications
Skills and Experience Requirements:
Bachelor's degree with at least 5 years of ServiceNow design and development
specifically focused on CMDB experience.
Understanding of the ServiceNow Common Service Data Model (CSDM) and CMDB
best practices.
Hands-on experience with Discovery, Service Mapping, and CMDB Health
Dashboards.
Proficiency in ServiceNow scripting (JavaScript), integrations (REST/SOAP APIs),
and configuration.
Experience with CI lifecycle management and reconciliation processes.
Demonstrated understanding of ITIL practices
Excellent written and oral communication skills.
Skills and Certifications
ServiceNow Certified Implementation Specialist CMDB, Discovery, or ITOM.
Experience with cloud-native infrastructure discovery (e.g., AWS, Azure, Google Cloud Platform).
Experience with Agile methodologies and DevOps practices.
ITIL v3 certification
Excellent analytical and problem-solving skills
Excellent verbal and written communication skills
Strong presentation development and Customer Presentation skills
Successful teamwork experience & demonstrated leadership abilities.