IT Support Analyst

Overview

On Site
USD 30.00 per hour
Full Time

Skills

Information Technology
Licensing
Microsoft Windows
ITIL
ServiceNow
End-user Computing
Organizational Skills
Attention To Detail
Vendor Management
Technical Support
Active Directory
Microsoft
Collaboration
Customer Service
IT Service Management
Computer Hardware
Repair
End-user Training
Customer Relationship Management (CRM)

Job Details

Date Posted: 07/09/2025

Hiring Organization: Rose International

Position Number: 485230

Industry: Government/Staffing

Job Title: IT Support Analyst

Job Location: Raleigh, NC, USA, 27609

Work Model: Onsite

Shift: Monday through Friday 8 to 5 EST

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 3

Min Hourly Rate($): 30.00

Max Hourly Rate($): 35.00

Must Have Skills/Attributes: Active Directory, ITIL, Repairing, Service Desk Support, Technical Support

Experience Desired: Technical support experience with Apple products (2 yrs); Experience in IT Service Management (ServiceNow a plus) (2 yrs); Familiarity with end-user computing technologies (2 yrs)

Required Minimum Education: Associate's Degree

Preferred Certifications/Licenses: Microsoft, A+, ITIL

Job Description
*** Only qualified IT Support Analyst candidates currently located in the Raleigh, NC area will be considered due to the position requiring an onsite Presence***

Required Education:
Associate's degree in information technology or directly related field, and two years of related technology support experience
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Preferred Licensing/Certifications
Microsoft, A+, ITIL

Required Skills and Experience:
Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions (2 Years)
Collaborate with customers, service desk, and technical services (2 Years)
Diagnose and resolve technical issues (2 Years)
Handle hardware and software installations, repairs, maintenance, and upgrades (2 Years)
Ensure follow-up services or issue escalation (2 Years)
Coordinate vendor repair services (2 Years)

Desired Skills and Experience:
Customer-oriented
Manages and prioritizes workload
Proficient in Microsoft Windows and Office
Technical support experience with Apple products (a plus)
Creative problem solver
Knowledge of the ITIL Framework
Experience in IT Service Management (ServiceNow a plus)
Familiarity with end-user computing technologies
Active Directory management
Strong organizational skills, detail-oriented
Innovative and results-driven
Effective verbal and oral communicator
Collaborative team player
Ability to diagnose complex systems and provide guidance quickly
Vendor management

Job Duties:
Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions
Collaborate with customers, service desk, and technical services
Diagnose and resolve technical issues
Document each task
Escalate complex issues as needed
Handle hardware and software installations, repairs, maintenance, and upgrades
Ensure follow-up services or issue escalation
Coordinate vendor repair services
Offer end-user training when required
Build positive customer relationships

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**


Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.


California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.


Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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