UX Product Designer w/Claims Adjuster Experience

Job Title: Product Designer w/Claims Adjuster Experience
Location: Remote
Duration: 06 months initial contract with extension for longer term

Job Description:

• Experience and Strategy is here to lead the organization around transforming digital connection opportunities into extraordinary experiences that position client's company to win big with client's customers, agents, reps, and prospects.
• Client builds products and experiences, keeping prices low for customers, reinvesting in market-leading growth, and becoming an admired, first-quoted carrier.

About the Role:

• Client is looking for a Product Designer to join client's UX Product Design team working on the modernization of client's claims adjuster experience focused on servicing customer claims.
• Candidate will focus on creating best-in-class digital tools for power users, aimed at improving claims adjuster efficiency, improving employee satisfaction, reducing service expenses and technology costs.
• Under general direction, candidate will create user-centered design solutions that feature ease of use, employ best-in-class interaction design, and optimize the user experience.
• Candidate will experience a degree of autonomy as you support individual product team(s), while also being a part of a mature UX team collaborating with content designers and researchers. In this role you will work with business, engineering, and product owners to understand the business vision, objectives, and transformation plans to help identify opportunities for competitive advantage.

You could be a great fit for this role if you are:

• A Visual Craftsperson: You will create conceptual sketches to communicate design ideas as well as detailed design specifications for the finished product. You will ensure brand and design system standards are appropriately integrated into all final designs to deliver a consistent experience.
• An Experience Innovator: You will work throughout all phases of the design process such as conceptual design, storyboards, persona/scenario development, user task/interaction flow diagrams, information hierarchy, wireframes and prototypes.
• A Customer Advocate: You will help identify user research needs and participate in immersive user research, concept testing, and usability testing. You will continuously seek and integrate user feedback and test results to optimize solutions.
• A Natural Collaborator: You will work with multiple functions, including product owners and developers throughout the product lifecycle, seeking frequent feedback and integrating multiple considerations into your work.

This role might be for you if candidates have:

• Bachelor's degree or equivalent experience
• 3 plus years of UX/product design experience.
• Experience using methodologies such as Agile, Design Thinking, Lean UX, and human-centered design.
• Familiarity with the following core disciplines, with demonstrated expertise in at least two and familiarity with the others: visual design, UX design, prototyping, information architecture, front-end development, user research.
• Exceptional written and oral communication skills.
• Proven ability to present projects and status reports to senior management.
• Strong organization and analytic thinking skills, with ability to translate moderately complex content into user scenarios, flows and diagrams.
• Proven track record of collaborating effectively with cross-functional teams.
• Online portfolio with examples of UX work and/or case studies.
• Experience with insurance claims is a plus.

Pay Range: $50/HR - $56.25/HR on W2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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