Overview
On Site
Contract - Independent
Contract - W2
Skills
Problem Solving
Conflict Resolution
Computer Science
Computer Engineering
Application Support
Innovation
Customer Focus
ATL
Management
JIRA
Mentorship
Offshoring
cron
Scheduling
SSO
CA-7
Disaster Recovery
Testing
Process Improvement
Impact Analysis
Firewall
Network
IT Infrastructure
Servers
IBM WebSphere MQ
Windows PowerShell
Oracle
Computer Hardware
Scripting
Configuration Management
Supervision
Continuous Improvement
Standard Operating Procedure
Customer Service
Problem Management
Unix
Shell
Python
Git
Job Scheduling
Incident Management
Oracle Exadata
Informatica
Linux
Apache Flex
Mainframe
Java
Extract
Transform
Load
Database
Soft Skills
Leadership
Communication
Job Details
Hello,
We have below mentioned role, if interested please share your resume to
Summary:
Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.
Job Responsibilities:
Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
Perform code upgrades without supervision.
Be responsible for, and master multiple subject matter areas of responsibilities.
Identify and document best practices within their subject matter areas of expertise.
Provide continuous process improvement suggestions.
Maintain and document Standard Operating Procedures.
Skills:
Complex troubleshooting in a mission critical production environment.
IT Customer Service/Problem Management Resolution experience.
Education/Experience:
Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.
3-5 years experience required.
Comments
Position Title: Application Support (1)
Provide locations/flexible work by preference: 1. Most preferred - Pittsburgh PA - Two PNC Plaza, Cleveland OH - Strongsville Technology Center and/or North Texas Market TX - Dallas Innovation Center - Luna Rd 2. Second preferred - remaining hubs, no particular order- Birmingham AL - Birmingham - Brock, Phoenix - Biltmore
Ability to work remote: Hybrid - 3 days in office, 2 remote
Start Date: 5/26/2025
Intended length of Assignment: 5/26/2025 - 11/7/2025
Reason for open position: Backfill
Potential for Contract Extension: Yes
Function of the Group:
Reduce risk - primary function: serve and support the anti-money laundering business
Industry background: Open to all backgrounds but need an individual who is heavy in support, worked with databases such as Oracle Exadata
Roles and Responsibilities:
Customer focus is the top priority. Should implement practices that align customer needs and satisfaction as primary considerations in all business decisions, and should be able to leverage that information in creating customized customer solutions.
Troubleshoot day to day file transmissions and reports issues, batch job failures, data and process issues related to PNC's critical applications.
Analyze the application code for defects, bugs, and slowness in run time and identify the code changes required, and share the findings with the ATL and the Team.
Identify all process improvement tasks, manage/monitor the tasks on RTB Jira board and help the team in resolving the issues.
Mentor/guide the existing team members (offshore and on-site) with their assigned tasks and help to onboard any new team members.
Work closely with the Lead to discuss the identified process improvements and any critical issues that need immediate attention.
Set up and configure automated batch and cron jobs, make scheduling changes in CA7 for the batch jobs.
Implement Change requests for production changes, Break fixes, Weekly Releases, SSO implementation, Vulnerabilities fix, Hot fixes, Vendor deployments, CA7 batch job schedule changes, OS/DB patching and perform validation post change implementation.
Perform scheduled activities like Annual BC event for disaster recovery, Monthly OS patching, TEvent Validations, Weekly, month-end and year-end tasks, Firewall certification review etc.
Coordinate with Change teams on the issues that are consistently impacting the application and work with them until the change is pushed into production and the validations are complete.
Onboard applications into SRC and guide other teams in the process.
Coordinate with the Vendors to implement the application specific patches and perform validation post vendor deployments.
Perform testing in lower environments and deploy the code to higher environments using GIT-HUB, uDeploy, Artifactory for process improvements and minor changes.
Develop and implement early warning alerts per PNC standards to make the system resilient and improve application availability.
Analyze functional and data requirement from end users , product owners , and business teams and convert them to technical requirements and design. Perform impact analysis of software upgrades, infrastructure changes, and Firewall/Network issues on the business applications, notify business/customers about the impact and take necessary action.
Coordinate with IT infrastructure team to determine hardware capacity, resolve server errors and effective implementation of job setup on servers to keep resource utilization within permissible limits.
Modify existing IBM MQ, shell scripts, PowerShell scripts and Oracle queries to correct errors, allow it to adapt to new hardware, or to improve its performance.
Write Unix shell/Java/Python scripts to automate critical files and processes monitoring, recurring activities and to create alerts to help in the maintenance and support of the application.
Document the technical details, methods & procedures, resolution steps, and new learnings for future reference.
Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
Perform code upgrades without supervision.
Be responsible for, and master multiple subject matter areas of responsibilities.
Identify and document best practices within their subject matter areas of expertise.
Provide continuous process improvement suggestions.
Maintain and document Standard Operating Procedures.
Complex troubleshooting in a mission critical production environment.
IT Customer Service/Problem Management Resolution experience.
Level 2: 2-4 YRS
Must Have Technical Skills:
Unix shell/Java/Python
GIT-HUB
Artifactory
uDeploy
Experience with job scheduling tools and incident management tools
Oracle Exadata
Informatica
Linux
Flex Skills/Nice to Have:
Mainframe
Java Springboot
ETL
Any other databases is a plus
Soft Skills:
Leadership Skills
Excellent written and verbal communication
Ref: #404-IT Pittsburgh
#LI-AK1
#M1
We have below mentioned role, if interested please share your resume to
Summary:
Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.
Job Responsibilities:
Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
Perform code upgrades without supervision.
Be responsible for, and master multiple subject matter areas of responsibilities.
Identify and document best practices within their subject matter areas of expertise.
Provide continuous process improvement suggestions.
Maintain and document Standard Operating Procedures.
Skills:
Complex troubleshooting in a mission critical production environment.
IT Customer Service/Problem Management Resolution experience.
Education/Experience:
Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.
3-5 years experience required.
Comments
Position Title: Application Support (1)
Provide locations/flexible work by preference: 1. Most preferred - Pittsburgh PA - Two PNC Plaza, Cleveland OH - Strongsville Technology Center and/or North Texas Market TX - Dallas Innovation Center - Luna Rd 2. Second preferred - remaining hubs, no particular order- Birmingham AL - Birmingham - Brock, Phoenix - Biltmore
Ability to work remote: Hybrid - 3 days in office, 2 remote
Start Date: 5/26/2025
Intended length of Assignment: 5/26/2025 - 11/7/2025
Reason for open position: Backfill
Potential for Contract Extension: Yes
Function of the Group:
Reduce risk - primary function: serve and support the anti-money laundering business
Industry background: Open to all backgrounds but need an individual who is heavy in support, worked with databases such as Oracle Exadata
Roles and Responsibilities:
Customer focus is the top priority. Should implement practices that align customer needs and satisfaction as primary considerations in all business decisions, and should be able to leverage that information in creating customized customer solutions.
Troubleshoot day to day file transmissions and reports issues, batch job failures, data and process issues related to PNC's critical applications.
Analyze the application code for defects, bugs, and slowness in run time and identify the code changes required, and share the findings with the ATL and the Team.
Identify all process improvement tasks, manage/monitor the tasks on RTB Jira board and help the team in resolving the issues.
Mentor/guide the existing team members (offshore and on-site) with their assigned tasks and help to onboard any new team members.
Work closely with the Lead to discuss the identified process improvements and any critical issues that need immediate attention.
Set up and configure automated batch and cron jobs, make scheduling changes in CA7 for the batch jobs.
Implement Change requests for production changes, Break fixes, Weekly Releases, SSO implementation, Vulnerabilities fix, Hot fixes, Vendor deployments, CA7 batch job schedule changes, OS/DB patching and perform validation post change implementation.
Perform scheduled activities like Annual BC event for disaster recovery, Monthly OS patching, TEvent Validations, Weekly, month-end and year-end tasks, Firewall certification review etc.
Coordinate with Change teams on the issues that are consistently impacting the application and work with them until the change is pushed into production and the validations are complete.
Onboard applications into SRC and guide other teams in the process.
Coordinate with the Vendors to implement the application specific patches and perform validation post vendor deployments.
Perform testing in lower environments and deploy the code to higher environments using GIT-HUB, uDeploy, Artifactory for process improvements and minor changes.
Develop and implement early warning alerts per PNC standards to make the system resilient and improve application availability.
Analyze functional and data requirement from end users , product owners , and business teams and convert them to technical requirements and design. Perform impact analysis of software upgrades, infrastructure changes, and Firewall/Network issues on the business applications, notify business/customers about the impact and take necessary action.
Coordinate with IT infrastructure team to determine hardware capacity, resolve server errors and effective implementation of job setup on servers to keep resource utilization within permissible limits.
Modify existing IBM MQ, shell scripts, PowerShell scripts and Oracle queries to correct errors, allow it to adapt to new hardware, or to improve its performance.
Write Unix shell/Java/Python scripts to automate critical files and processes monitoring, recurring activities and to create alerts to help in the maintenance and support of the application.
Document the technical details, methods & procedures, resolution steps, and new learnings for future reference.
Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
Perform code upgrades without supervision.
Be responsible for, and master multiple subject matter areas of responsibilities.
Identify and document best practices within their subject matter areas of expertise.
Provide continuous process improvement suggestions.
Maintain and document Standard Operating Procedures.
Complex troubleshooting in a mission critical production environment.
IT Customer Service/Problem Management Resolution experience.
Level 2: 2-4 YRS
Must Have Technical Skills:
Unix shell/Java/Python
GIT-HUB
Artifactory
uDeploy
Experience with job scheduling tools and incident management tools
Oracle Exadata
Informatica
Linux
Flex Skills/Nice to Have:
Mainframe
Java Springboot
ETL
Any other databases is a plus
Soft Skills:
Leadership Skills
Excellent written and verbal communication
Ref: #404-IT Pittsburgh
#LI-AK1
#M1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.