Overview
On Site
Up to $0
Accepts corp to corp applications
Contract - W2
Skills
DHCP
DNS
LAN
WAN
Job Details
We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
Required Skills
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts
Experience taking user calls utilizing an IVR system, preferably Avaya
Basic understanding of ITIL foundation processes (Incident, Request, Change)
Major Incident Management experience (e.g., opening outage bridges)
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