Communications Specialist

Overview

DecisionPoint seeks a Communications Specialist to provide communications support for the Cybersecurity and Infrastructure Security Agency (CISA) Technical Operations Center (TOC). The Communications Specialist will be responsible for creating, editing, and distributing internal and external communications that support operational awareness, stakeholder engagement, and incident reporting. This role ensures that messages are clear, consistent, and aligned with CISA's mission, while helping leadership maintain effective communication channels with employees, partners, and stakeholders.

This position is fully on-site at one of the following locations:

• 4601 Fairfax Dr., Arlington, VA 22203 (Ballston)
• 1110 N Glebe Rd., Arlington, VA 22201 (Glebe)
• 4200 Wilson Blvd., Arlington, VA 22203 (Wilson)

Duties & Responsibilities

• Draft, edit, and distribute communications including status updates, reports, presentations, newsletters, and talking points for leadership.
• Coordinate with TOC staff and contractors to collect incident data, performance metrics, and service updates for inclusion in reports and stakeholder briefings.
• Support incident communications by preparing and delivering timely updates during major or priority events.
• Maintain communication templates and ensure consistency in messaging across various channels.
• Organize and support teleconferences, stakeholder meetings, and other communication forums.
• Track communication effectiveness and recommend improvements for message clarity and impact.
• Support knowledge management activities, including the preparation of training materials, FAQs, and user guides.
• Collaborate with technical teams to translate complex IT issues into clear, actionable communications for non-technical stakeholders.
• Contribute to continuous improvement by identifying opportunities to streamline and modernize communication processes.

Qualifications

• Must be able to obtain and maintain a favorable suitability determination (Public Trust background investigation).
• Minimum of 3 years of experience in communications, public affairs, or stakeholder engagement.
• Bachelor's degree in Communications, Public Relations, English, Information Technology, or a related field (additional experience may substitute for a degree).
• ITIL 4 certification preferred; professional communications certifications desirable.
• Technical Knowledge: Proficiency with Microsoft Office Suite, collaboration platforms, and communication tools. Familiarity with IT operations and service desk environments a plus.
• Skills: Strong written and verbal communication, editing, and organizational skills; ability to adapt messages for technical and non-technical audiences; proven experience in stakeholder engagement.
• Federal experience (preferred).

Our Equal Employment Opportunity Policy

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.