IT Support Analyst

Overview

On Site
Depends on Experience
Contract - W2

Skills

ITOPS_Help Desk
ITOPS_Desktop Support

Job Details

Our government client is looking for an experienced IT Support Analyst on an onsite 12+ months renewable contract role in Richmond, VA.

Position – IT Support Analyst
W2 RATE - $36- 39/HR , With some benefits

Job description:
The agency is seeking a local candidate for an on-site technical support and software deployment position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment and creating/deployment software packages.

  • Performs software installations manually and via automated deployment tools and command line scripting
  • Keep software updated on clients with the latest patches and updates
  • Create software packages for ease of use and consistent deployments to agency
  • Onboarding and offboarding both new and separating employees
  • Supports and maintains user account information changes including system access rights, security, and system groups
  • Manages and monitors customer IT issues using helpdesk tools – Keystone Edge (KSE), Shared Email Inbox, and SharePoint.
  • Provides support over the phone, in person, and using remote control tools
  • Acts as a liaison to ensure the delivery of high-performance IT support services
  • Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers
  • Provides recommendations to management for the improvement of systems and processes
  • Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource
  • Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
  • Creates documentation of work processes and procedures, and creates job aids for internal staff
Required Skills:
  • Working experience with Microsoft Software Installer (MSI) packaging, and packaging software for installation, testing, and deployment to desktops remotely
  • Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, patching, and software vulnerability remediation.
  • Considerable experience troubleshooting software packages, deployments, and client components.
  • Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts.
  • Working knowledge analyzing vulnerability reports to determine patching priorities.
  • Strong customer service skills with a “Customer First” attitude
  • Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
  • Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
  • Excellent research and investigative skills
  • Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking
  • Experience in working with help request tracking and reporting tools
  • Knowledge of IT concepts and trends and new technologies
  • Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting
  • Ability to communicate effectively verbally and in writing with individuals and groups

Required/Desired Experience:
  • 3 Years of Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, p Required
  • 2 Years of Considerable experience creating and troubleshooting software packages, deployments, and client components. Required
  • 2 Years of Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts. Required
  • 3 Years of Windows Desktop OS Required
  • 3 Years of Active Directory Required
  • 2 Years of Microsoft365 Required
  • 3 Years of Troubleshoot Hardware/Software Required
  • 2 Years of A/V Support Highly desired
  • 2 Years of Mobile Device Support Highly desired


About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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