| Area | Device | Needs |
| Network | Meraki MX SD-WAN- Each of the 8 sites have a primary and backup.
- Each site has 2 internet circuits
| - Understand configuration (general & security)
- Ability to troubleshoot and make required changes if issues arise.
- UAE Meraki Having trouble upgrading firmware from v14 to current. Tunnel between it and Vyatta breaks
|
| | Switches- Each of the 8 sites have anywhere from 2 to 12 depending on layout of facility.
- Mostly either Aruba / HP
| - Understand configuration.
- Ability to troubleshoot and make required changes if issues arise.
|
| | Domain Controllers | - Understand configuration.
- Ability to troubleshoot and make required changes if issues arise.
|
| | Wireless | - Understand Aruba Central console and management of devices
|
| Infrastructure | IBM Cloud | - Core data center.
- Administration of VM servers
- Knowledge of Vyatta as a gateway / router / firewall a plus
- Patches and upgrades of business systems applications
- Need to upgrade all servers running 2012r2 to 2019 (includes DC s)
|
| | Sites (8)- Physical host running VMWare and, at most, 3 hosts (File Server, AD Server, Utility server for access control, miscellaneous, etc.)
| - Administration of local VM servers
- Ability to troubleshoot and make required changes if issues arise
- Need to swap out old infrastructure and upgrade OS
|
| | Azure Cloud- Using to backup local file shares
| - Understand configuration.
- Ability to troubleshoot and make required changes if issues arise
|
| Operations | Office 365- Exchange
- SharePoint
- Azure
- OneDrive
- PowerBI
| - Understand configuration (general & security)
- Administration of tools, heavy on Azure AD
- Knowledge of Power Automate a plus
|
| | Telephony- Outsourced to Converge 1, using Cisco WebEx calling
| - General understanding of managing adds and changes through a Console.
- Ability to troubleshoot and make required changes if issues arise
|
| | Patching- Using Action1 for end user and server patching
| - General understanding of managing patching through a console.
- Ability to troubleshoot and make required changes if issues arise
|
| | Backups- Leveraging native tools in IBM cloud & Azure
| - General understanding of managing backups through a console
- Execute our backup strategy daily, weekly and monthly
|
| | Helpdesk | - General understanding of helpdesk functions
- Manage tickets assigned to you and help staff where necessary
|
| Security | Sophos Antivirus (ID/IP) | - General understanding of antivirus software
- Ability to review and remediate where necessary leveraging Sophos Management console
|
| | ProofPoint (Email) | - General understanding of email threat protection
- Ability to review and remediate where necessary leveraging Proofpoint Management console
|
| | MFA Authenticator | - General understanding of MFA
|
| | DUO VPN | - General understanding of VPN MFA
|