ServiceNow Lead Finance / LSD / WSD / IRM @ Remote

Overview

Remote
$70 - $75
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Legal Service Delivery (LSD)
Workplace Service Delivery (WSD)
and Integrated Risk Management (IRM)
Finance Operations
ServiceNow Lead

Job Details

Job Title: ServiceNow Lead Finance / LSD / WSD / IRM

Location: Remote (US & Canada)
Duration: Long-Term Contract

About the Role

We are seeking a highly experienced ServiceNow Lead with strong hands-on expertise across Finance Operations, Legal Service Delivery (LSD), Workplace Service Delivery (WSD), and Integrated Risk Management (IRM). This individual will play a customer-facing leadership role, taking full ownership of architecture, solution design, delivery, stakeholder communication, governance, and successful platform adoption.

This is not a coordinator or oversight role we are specifically looking for a hands-on lead who can work closely with customers, guide them technically and functionally, and steer the overall implementation.

Key Responsibilities

  • Lead end-to-end design, architecture, and implementation across Finance, LSD, WSD, and IRM modules.
  • Conduct workshops with business stakeholders and translate requirements into scalable technical solutions.
  • Design and configure workflows, catalog items, UI policies, integrations, ACLs, BRs, auditing, and automation.
  • Take ownership of governance, roadmap, standards, and platform optimization.
  • Provide technical leadership to developers and offshore/onshore delivery teams.
  • Establish implementation best practices, quality checks, and delivery excellence.
  • Manage upgrades, dependencies, CMDB relationships, and cross-platform impacts.
  • Communicate status, risks, and timelines directly with customer leadership and process owners.
  • Champion continuous improvements and user adoption across the enterprise.

Required Skills & Experience

10 14 years of total IT experience, with 7+ years in ServiceNow Proven hands-on implementation & leadership experience in at least two of the following modules:

  • Finance Operations
  • Legal Service Delivery (LSD)
  • Workplace Service Delivery (WSD)
  • Integrated Risk Management (IRM)

Deep technical expertise in:

  • ServiceNow architecture & platform capabilities
  • Tables, scripting, flow designer, data model design
  • REST/SOAP integrations & external systems connectivity
  • Security, ACLs, RBAC, audit, compliance workflows (IRM preferred)

Excellent communication with ability to:

  • Lead customer workshops
  • Influence stakeholders and process owners
  • Present solutions, risks, and decisions to leadership

Good to Have

  • App Engine experience / custom apps
  • Portal UI / UX development
  • CMDB / APM / HAM / SAM exposure
  • Experience leading onshore offshore delivery model
  • ServiceNow certifications: CSA / CIS / Architect / IRM

Soft Skills

  • Customer-facing leadership and ownership mindset
  • Ability to work independently with minimal guidance
  • Strong problem-solving, analytical and mentoring skills
  • High accountability toward outcomes, not just delivery

Thanks & Regards!

Harish Kumar

Recruitment Manager - Mergen IT Services

MERGEN

ServiceNow CoE - Build for the 'Now' era

Contact:

Email:

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