Overview
On Site
$20+
Accepts corp to corp applications
Contract - W2
No Travel Required
Skills
5S
AV
Attention To Detail
Audiovisual
Cabling
Change Control
Collaboration
Communication
Computer Hardware
Computer Networking
Conflict Resolution
Data Centers
Distribution
FOCUS
Firewall
GMP
GxP
Health Care
LAN
Lean Methodology
Life Sciences
Lifecycle Management
MDF
Management
Manufacturing
Microsoft
Microsoft Windows
Network
Physical Layer
Printer Management
Printers
Problem Solving
ROOT
Recovery
Remote Support
Routers
Server Administration
Servers
Storage
Switches
Tablet
Tandberg
Test Equipment
Training
Usability
Video
Wireless Communication
Job Details
Job Title: Sr. L2 Tech - Onsite Support
Location: 1000 US 202, Raritan, NJ
Type: Contract
Required Skills:Desktop Support at an Enterprise level
Data centre Knowledge and Troubleshooting skills
Health Care / life Sciences domain Knowledge
Excellent communication skills
Responsibilities:
Experience in supporting overall manufacturing / lab IT systems and IT devices.
Familiarity with manufacturing, lab and Data Centre IT equipment
Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Centre
Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
Knowledge / Understanding of GMP and GxP
Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
Strong focus on quality and attention to detail
Provide smart Hands and Feet support for Technology team on demand
Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
Provide physical access to vendors on demand for site/Communication rooms IDF/MDF/MMR and Data Center/Server room.
Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
Co-ordination for cable patching with Vendors or enable on demand.
Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
Installing and configuring hardware and software components to ensure usability by end users
Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
Experience in supporting overall manufacturing / lab IT systems and IT devices
o Familiarity with manufacturing, lab or distribution center IT equipment
o Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
Advanced Microsoft skills (server support, etc.)
Knowledge / Understanding of GMP and GxP
Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
Strong focus on quality and attention to detail
Qualifications:
Safety training and proper PPE and/or Lab requirements always apply
Understanding of GMP / GxP environment
PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
No systems or devices should ever be rebooted without proper approvals
Often MLL sites may have isolated networks
Understanding of what critical support means during a P1 or P2 event (i.e. proactive support spares, crash carts, etc.)
Ensure best practices are followed and understood:
5S (LEAN) or similar methodology in IT rooms / Datacentre
Requirements to enter a clean room
Proper entry procedures, proper gear, etc.
Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.)
Years of Experience: 4.00 Years of Experience
Thanks and Regards
Sanket Parate Talent Acquisition Specialist, KTEK Resourcing Phone - W A 9494 Southwest Freeway, Suite #350, Houston, TX -77074 |
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