Overview
On Site
USD 55,000.00 - 65,000.00 per year
Full Time
Skills
Break/Fix
Work Ethic
Remote Support
Hardware Troubleshooting
Laptop
Printers
Identity Management
Microsoft Office
Active Directory
Network
Tier 1
Computer Hardware
Software Troubleshooting
Computer Networking
Dragon NaturallySpeaking
DNS
DHCP
TCP/IP
Citrix
Meraki
Switches
Cisco
Firewall
Microsoft Azure
Soft Skills
Technical Support
Help Desk
Management
Job Details
Description
Help Desk Specialist - Long-Term Opportunity with a small company! IMMEDIATE CONSIDERATION/ IMMEDIATE INTERVIEW!
Location: ONSITE DAILY DES MOINES, Iowa
Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!
NO Sponsorship. At Least 1 year of PROFESSIONAL experience.
Why Join This Company?
Do you love helping others and solving tech challenges? ? Are you an IT Support Professional who thrives on delivering exceptional IT support? We're searching for a dedicated Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!
Expand your knowledge - Azure, O365
Only apply if you have positive attitudes, strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!
*****Contact Info: For immediate consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: or Cell: , and email resume CONFIDENTIALLY & directly to me. ** My DIRECT EMAIL address is on my LinkedIN profile.*****
? What You Will Do:
Your day-to-day will include:
?? Tier 1 Help Desk Support Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support
?? Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.
?? Ticketing Management System experience
?? Addressing High Volume of tickets
?? Hybrid Active Directory: Password resets, account unlocks, and access management .
?? Supporting Office 365 apps, Active Directory,
?? Troubleshooting network connectivity issues (DNS, DHCP, TCP/IP).
Must-Haves ?
1+ years Tier 1 Help Desk experience.
O365 experience
Solid hardware & software troubleshooting skills.
Ticketing systems
Knowledge of basic networking: DNS, DHCP, TCP/IP .
PLUS'S:
? Experience with Citrix. Knowledge of Cisco Meraki switches & Cisco firewalls.
Azure
Soft Skills That Make You a Set Apart
A problem-solver with a can-do attitude.
Patient, & helps users feel at ease.
Apply?
If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait-apply today
This is a full-time salaried Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!
For immediate & confidential consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: or Cell: , and email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY. Your resume will not be submitted to any client companies without your direct permission.
Requirements
Minimum of 1 year of experience in Tier 1 Help Desk support.
Proficiency with Office 365 applications and Active Directory operations.
Solid understanding of hardware and software troubleshooting.
Experience working with ticketing systems to track and resolve user issues.
Basic knowledge of networking principles, including IP configurations.
Familiarity with Citrix and Cisco networking equipment such as Meraki switches and firewalls.
Ability to diagnose and resolve technical issues effectively while providing excellent customer service.
Strong communication skills and a patient demeanor to assist users with varying levels of technical expertise.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Help Desk Specialist - Long-Term Opportunity with a small company! IMMEDIATE CONSIDERATION/ IMMEDIATE INTERVIEW!
Location: ONSITE DAILY DES MOINES, Iowa
Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!
NO Sponsorship. At Least 1 year of PROFESSIONAL experience.
Why Join This Company?
Do you love helping others and solving tech challenges? ? Are you an IT Support Professional who thrives on delivering exceptional IT support? We're searching for a dedicated Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!
Expand your knowledge - Azure, O365
Only apply if you have positive attitudes, strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!
*****Contact Info: For immediate consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: or Cell: , and email resume CONFIDENTIALLY & directly to me. ** My DIRECT EMAIL address is on my LinkedIN profile.*****
? What You Will Do:
Your day-to-day will include:
?? Tier 1 Help Desk Support Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support
?? Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.
?? Ticketing Management System experience
?? Addressing High Volume of tickets
?? Hybrid Active Directory: Password resets, account unlocks, and access management .
?? Supporting Office 365 apps, Active Directory,
?? Troubleshooting network connectivity issues (DNS, DHCP, TCP/IP).
Must-Haves ?
1+ years Tier 1 Help Desk experience.
O365 experience
Solid hardware & software troubleshooting skills.
Ticketing systems
Knowledge of basic networking: DNS, DHCP, TCP/IP .
PLUS'S:
? Experience with Citrix. Knowledge of Cisco Meraki switches & Cisco firewalls.
Azure
Soft Skills That Make You a Set Apart
A problem-solver with a can-do attitude.
Patient, & helps users feel at ease.
Apply?
If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait-apply today
This is a full-time salaried Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!
For immediate & confidential consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: or Cell: , and email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY. Your resume will not be submitted to any client companies without your direct permission.
Requirements
Minimum of 1 year of experience in Tier 1 Help Desk support.
Proficiency with Office 365 applications and Active Directory operations.
Solid understanding of hardware and software troubleshooting.
Experience working with ticketing systems to track and resolve user issues.
Basic knowledge of networking principles, including IP configurations.
Familiarity with Citrix and Cisco networking equipment such as Meraki switches and firewalls.
Ability to diagnose and resolve technical issues effectively while providing excellent customer service.
Strong communication skills and a patient demeanor to assist users with varying levels of technical expertise.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.