Service Delivery Manager

Hi,

We are looking for Service Delivery Manager at San Antonio, TX (100% Onsite)

Job Type - Full Time

Location - San Antonio, TX (100% Onsite)

JD

Service Delivery Manager Job Description

Relevant Experience:

• Should have 12- 15 years of relevant experience in Infrastructure and 6+ experience in similar role
• Should understand industry standard process and procedures to run a Remote offshore delivery center
• Should have experience in handling global customers communication has to be at its best both spoken and written
• Candidate should also possess good command over FRENCH language.
• Manage the P & L of the project and ensure we achieve / over achieve the allocated revenue targets and profit margin and control the cost as per the plan.
• Core competency and Experience in the below areas is a must

Data Center technologies, Cloud (Public & Private), DevOps, Database technologies, Automation, Service Desk, etc.,

• Expansion of services to fill all gamut s of infrastructure
• Focus on project opportunities and transformation initiatives
• ITIL process definitions and implementation. Preferably ITIL certified. Understands the process gaps and implement necessary changes to align to ITIL guidelines
• Automation in service delivery Encourage automation in service delivery to improve response and service
• Innovative ideas Values adds - Encourage innovative ideas that has direct impact on resources, revenues without any disturbance in the existing services

Thanks, and Regards

Mazhar Khan