Service Desk Analyst

Overview:
We are seeking a skilled and customer-focused IT Service Desk Analyst to provide remote support for internal systems and applications. This mid-level role is ideal for candidates with 3-5 years of experience in helpdesk or desktop support environments, who excel in troubleshooting, multitasking, and delivering exceptional service via phone and chat.
Key Responsibilities:

• Diagnose and troubleshoot desktop application issues; provide timely and effective solutions.
• Resolve or escalate incidents to ensure customer satisfaction.
• Maintain communication with users and management regarding incident status.
• Document and implement standard operating procedures and customer service guidelines.
• Provide support for PCs, laptops, printers, mobile devices (iPhones/iPads), and tablets.
• Assist users with applications including Microsoft Office, ERP, CRM, VPN, Citrix, and MDM.
• Perform account management tasks such as password resets and permission updates.
• Utilize ITSM platforms (e.g., ServiceNow, Remedy, Cherwell) and remote support tools (e.g., SCCM).
• Handle 2-3 concurrent chat sessions and approximately 30-40 interactions per day.
• Use a knowledge base to research and resolve issues effectively.
• Receive and apply constructive feedback through monthly performance reviews.

Required Qualifications:

• 2+ years in a service desk or customer service environment.
• 1+ year of technical support and chat support experience.
• Strong knowledge of Windows 10, Active Directory, and remote support tools.
• Ability to type at least 40 WPM and multitask efficiently.
• Excellent verbal and written communication skills.
• Experience supporting both Windows and Mac OS environments.
• Bachelor's or Associate's degree in Information Technology or related field.

Pay and Benefits
The pay range for this position is $18.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Oct 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.