Overview
Remote
On Site
Contract - W2
Skills
Microsoft Windows
Service Desk
Process Automation
Quality Assurance
Product Management
Requirements Elicitation
Writing
Knowledge Base
Documentation
Presentations
Product Support
Change Management
Regulatory Compliance
Privacy
Software Documentation
Middleware
Microsoft Windows Server
Microsoft Operating Systems
Microsoft Servers
Servers
IT Project Management
IT Security
Business Analytics
Business Analysis
Business Administration
Health Care
Active Directory
Microsoft IIS
Backup Administration
Data Security
NTFS
SFTP
SSL
TLS
Microsoft Cluster Server
Disaster Recovery
Adobe ColdFusion
VMware Infrastructure
Database
Communication
Dynatrace
Microsoft Office
JIRA
ServiceNow
Confluence
Job Details
Systems Admin II
GENERAL PURPOSE OF THE JOB:
The System Administrator II will provide technical skillsets to support ROPS production applications, products and services. The System Administrator II will provide support, maintenance, monitor all ROPS production systems, troubleshoot, resolve technical issues, provide downstream KB's for the Service Desk, and facilitate process automation wherever possible. The System Admistrator II will ensure IT best practices in production environments and ensure the company security policies are followed.
The System Administrator II will be responsible to learn and develop the full duties of the teams they support, and will be expected to work alongside them. They will also liaise with internal IT teams, external vendors, QA, and Product Management teams. The System Administrator II must be able to drive results and clear obstacles by collaborating with other teams.
The Systems Administrator is a critical member during Month End Close (MEC). This role does include afterhours on-call responsibilities on a rotating on-call schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Provides support and maintenance of ROPS systems
Requirements gathering and writing technical and functional KB documents
Serve as a liaison between support team members
Prepare and/or present documentation of business/technical presentations.
Ensure timely and accurate communication with support teams
Other duties as assigned
ADDITIONAL DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Provide product support through triage, troubleshooting, and ticketing, to support ROPS systems
Identify, define, and streamline or automate critical and routine tasks and processes
Follow change management processes to communicate all new process, content, and feature changes to IT and support teammates
Work with business stakeholders, support tiers, end users, product managers, engineers, legal, compliance, privacy, and risk to development and improve product maintenance processes
Create and update application documentation
Application updates and maintenance of ROPS applications
Technical middleware support for 30 production business critical applications
System vulnerability remediation
Upcoming Windows server upgrades
Microsoft server upgrades
Troubleshooting system performance concerns
Administer system and application monitoring and altering
Administors all server certificates for ROPS servers
IT project management at the Systems Administrator level
Follow IT best practices
Ensure the IT security policies are being followed and implemented
MINIMUM QUALIFICATIONS
3-5 years of experience in an IT similar role
BA/BS degree in a technology related field, business administration or equivalent experience.
IT healthcare experience suggested
Window OS
Active Directory
IIS
Backups
Data security including NTFS, share permissions, SFTP/FTPS, SSL/TLS
Windows clustering
Disaster recovery
3-Tier application infrastructure
ColdFusion experience preferred but not required
Monitoring and alerting systems
VMware infrastructure
Database connectivity and troublshooting experience
Excellent verbal and written communication skills
Extremely detail and process oriented
Able to work independently and juggle multiple projects
Dynatrace experience would be a plus.
Keywords:
Education: ADDITIONAL QUALIFICATIONS:
Microsoft Office Suite
Jira, ServiceNow, and Confluence
GENERAL PURPOSE OF THE JOB:
The System Administrator II will provide technical skillsets to support ROPS production applications, products and services. The System Administrator II will provide support, maintenance, monitor all ROPS production systems, troubleshoot, resolve technical issues, provide downstream KB's for the Service Desk, and facilitate process automation wherever possible. The System Admistrator II will ensure IT best practices in production environments and ensure the company security policies are followed.
The System Administrator II will be responsible to learn and develop the full duties of the teams they support, and will be expected to work alongside them. They will also liaise with internal IT teams, external vendors, QA, and Product Management teams. The System Administrator II must be able to drive results and clear obstacles by collaborating with other teams.
The Systems Administrator is a critical member during Month End Close (MEC). This role does include afterhours on-call responsibilities on a rotating on-call schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Provides support and maintenance of ROPS systems
Requirements gathering and writing technical and functional KB documents
Serve as a liaison between support team members
Prepare and/or present documentation of business/technical presentations.
Ensure timely and accurate communication with support teams
Other duties as assigned
ADDITIONAL DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Provide product support through triage, troubleshooting, and ticketing, to support ROPS systems
Identify, define, and streamline or automate critical and routine tasks and processes
Follow change management processes to communicate all new process, content, and feature changes to IT and support teammates
Work with business stakeholders, support tiers, end users, product managers, engineers, legal, compliance, privacy, and risk to development and improve product maintenance processes
Create and update application documentation
Application updates and maintenance of ROPS applications
Technical middleware support for 30 production business critical applications
System vulnerability remediation
Upcoming Windows server upgrades
Microsoft server upgrades
Troubleshooting system performance concerns
Administer system and application monitoring and altering
Administors all server certificates for ROPS servers
IT project management at the Systems Administrator level
Follow IT best practices
Ensure the IT security policies are being followed and implemented
MINIMUM QUALIFICATIONS
3-5 years of experience in an IT similar role
BA/BS degree in a technology related field, business administration or equivalent experience.
IT healthcare experience suggested
Window OS
Active Directory
IIS
Backups
Data security including NTFS, share permissions, SFTP/FTPS, SSL/TLS
Windows clustering
Disaster recovery
3-Tier application infrastructure
ColdFusion experience preferred but not required
Monitoring and alerting systems
VMware infrastructure
Database connectivity and troublshooting experience
Excellent verbal and written communication skills
Extremely detail and process oriented
Able to work independently and juggle multiple projects
Dynatrace experience would be a plus.
Keywords:
Education: ADDITIONAL QUALIFICATIONS:
Microsoft Office Suite
Jira, ServiceNow, and Confluence
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.