Hypercare Lead

We are seeking a Hypercare Lead to oversee post-deployment stabilization and ensure smooth transition into steady-state operations. The ideal candidate will develop, implement, and govern a comprehensive Hypercare strategy that ensures rapid issue resolution, stakeholder alignment, and service continuity across multiple integrated programs.Key Responsibilities:

• Develop and lead the Hypercare strategy for post-deployment stabilization and performance optimization.
• Establish governance frameworks, escalation processes, and cross-functional support mechanisms.
• Coordinate and align with Business, PMO, IT Run/Project Teams, Vendors, and Program Leadership.
• Extend and integrate Hypercare planning across Trident-adjacent programs (Poseidon, GTS, etc.) for comprehensive coverage.
• Leverage best practices and frameworks from other enterprise programs (Sherpa, Kodiak, PMOD2, CHLC, Vantus).
• Socialize plans and ensure alignment across all program towers and workstreams.
• Lead daily and weekly Hypercare execution meetings, track issue resolution, and report to leadership.
• Drive continuous improvement through post-Hypercare retrospectives and lessons learned.

Required Experience & Skills:

• Proven experience as a Hypercare Lead, Transition Manager, or Program Delivery Lead in large-scale enterprise deployments.
• Strong understanding of post go-live support models, issue triage, and stabilization processes.
• Demonstrated success in cross-functional stakeholder management and governance design.
• Experience coordinating across multiple programs or workstreams.
• Excellent communication, leadership, and problem-solving skills.

Preferred Background:

• Experience in ERP or enterprise transformation programs.
• Familiarity with Program/Project Management frameworks (PMO, ITIL, Agile).
• Prior involvement in multi-program environments (Poseidon, GTS, Sherpa, Kodiak, etc.).