Network and Security Service Delivery Manager

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2

Skills

Service Delivery
Problem Management
Incident Management
Firewall
Agile
Budget
Communication
LAN
Root Cause Analysis
Security+
Service Delivery Management
Service Level
Project Management
Presentations

Job Details

Job Description:

A Network and Security Service Delivery Manager oversee the delivery of network and security services, ensuring they align with business needs and service level agreements (SLAs). This role involves managing Customer Expectation, Regular Operations, projects deliverables, handling Major incidents, and driving service improvements. Effective communication, technical expertise, and strong leadership skills are crucial for success.

Service Delivery Management:

  • Ensure the seamless delivery of network and security services according to agreed-upon SLAs.
  • Manage and optimize the performance of security infrastructure (e.g., Lan/WAN, Wireless Services, Perimeter Security Services, intrusion detection systems).
  • Oversee the implementation and maintenance of security policies and procedures.
  • Coordinate with internal teams (e.g., infrastructure, operations, security) and external vendors to ensure smooth service delivery.
  • Track key performance indicators (KPIs) and metrics related to service delivery.

Project Management:

  • Lead and manage Network and security-related projects from initiation to completion.
  • Ensure projects are delivered on time, within budget, and meet quality standards.
  • Manage project risks and issues, escalating as needed.

Incident and Problem Management:

  • Act as a point of contact for security incidents and service disruptions.
  • Coordinate incident response activities, ensuring timely resolution and communication.
  • Conduct root cause analysis (RCA) to prevent future incidents

Skills and Qualifications:

  • Strong understanding of network and security principles and technologies (Lan/WAN, Wireless, Firewalls, Load Balancers, intrusion detection/prevention, VPNs, etc.).
  • Proficiency in project management methodologies (e.g., Agile, Waterfall).
  • Excellent communication, interpersonal, and presentation skills.
  • Experience managing teams and fostering a positive work environment.
  • Relevant certifications (e.g., CISSP, CISM, Security+) are a plus.
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