Overview
On Site
USD 56,000.00 - 73,000.00 per year
Full Time
Skills
Help Desk
Jersey
Computer Hardware
Cloud Computing
Network
Tier 3
Provisioning
Group Policy
Wireless Communication
Collaboration
Knowledge Base
Mentorship
Tier 1
Endpoint Protection
Technical Support
FOCUS
Tier 2
CA Unicenter Service Desk
Microsoft Windows
Operating Systems
Microsoft Office
Active Directory
Computer Networking
IP
Intellectual Property
Remote Support
Problem Solving
Conflict Resolution
Communication
Customer Service
CompTIA
Network+
Microsoft
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment.
Responsibilities:
Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services.
Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts.
Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary.
Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies.
Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools.
Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts.
Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement.
Manage endpoint security and configuration using tools such as Intune and other management platforms.
Requirements
2-4 years of experience in IT support, with a focus on Tier 2 or advanced help desk responsibilities.
Proficient in Windows desktop operating systems, Microsoft 365 applications, and Active Directory management.
Strong understanding of networking fundamentals, including IP configurations and connectivity troubleshooting.
Hands-on experience with remote support tools, ticketing systems, and endpoint management platforms like Intune.
Exceptional problem-solving abilities paired with strong communication and customer service skills.
Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are highly preferred.
Ability to work collaboratively within a team while managing multiple priorities effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment.
Responsibilities:
Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services.
Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts.
Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary.
Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies.
Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools.
Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts.
Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement.
Manage endpoint security and configuration using tools such as Intune and other management platforms.
Requirements
2-4 years of experience in IT support, with a focus on Tier 2 or advanced help desk responsibilities.
Proficient in Windows desktop operating systems, Microsoft 365 applications, and Active Directory management.
Strong understanding of networking fundamentals, including IP configurations and connectivity troubleshooting.
Hands-on experience with remote support tools, ticketing systems, and endpoint management platforms like Intune.
Exceptional problem-solving abilities paired with strong communication and customer service skills.
Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are highly preferred.
Ability to work collaboratively within a team while managing multiple priorities effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.