Warehouse Support Technician

• Monitor support tickets and assign parts promptly
• Pick up obsolete equipment from schools and sites
• Maintain inventory of IT equipment (laptops, desktops, WYSE, interactive tech, etc.)
• Order and track parts to ensure adequate stock levels
• Manage and update asset tracking databases
• Support school projects with onsite hardware/software setup
• Install Apple apps and perform iOS updates on Apple devices (iPads, MacBooks, iPods)
• Install and configure AirWatch MDM on mobile devices
• Perform Windows updates and patching
• Troubleshoot and resolve minor wireless/network/printer issues
• Escalate major issues to IT Infrastructure teams
• Perform proactive IT checks (labs, media centers, antivirus status, interactive whiteboards, OS compatibility, etc.)
• Ensure accurate and timely documentation in the ticketing system
• Maintain professional and customer-service-focused demeanor at all times
• Transport parts/equipment between warehouse and APS sites (must have own transportation)

• Minimum 2 years experience (5+ years for Lead Techs)
• Strong customer service orientation
• Familiarity with inventory and asset tracking systems
• Knowledge of basic network and wireless troubleshooting
• Ability to install, update, and configure software on various operating systems
• Valid driver s license and own reliable transportation
• Ability to pass fingerprint-based background check
• Authorized to work in the U.S.

• CompTIA A+ (Required for Lead Technicians)
• Microsoft Windows certification is a plus

• Strong attention to detail and organizational skills
• Ability to work under deadlines and manage multiple tasks
• Professional communication (written and verbal)
• Team-oriented with a positive attitude and willingness to learn
• Experience in education or public sector IT support is a bonus
  Work:
• This work will be completed on-site at the warehouse or at any of the Atlanta Public Schools sites or buildings in the metro Atlanta area. The technician would need to work M, T, W, TH, F (typically 8am 5pm). Hours may change slightly to accommodate the school hours for elementary, middle and high schools.
• Warehouse technicians will be required to pick up or drop-off parts to/from locations and must have their own means of transportation.

Leadership:

• The warehouse support tech will take day-to-day direction from the Asset Lead. He/she will be responsible for providing regular updates and meeting the deadlines imposed by the district.
  Contract Duration:

• Initial 2 week temporary status than rolling into permanent contractor

• Option to extend annually - based on performance.