Overview
On Site
USD 45.00 - 50.00 per hour
Full Time
Skills
Project Coordination
Workflow
User Stories
Routing
Specification Gathering
UI
Workday
Payroll
Test Cases
Personas
Accessibility
Acceptance Testing
Continuous Integration
Continuous Delivery
Version Control
RAID
Stakeholder Management
Business Analysis
As-is Process
Documentation
Gap Analysis
Management
Scripting
Testing
Change Management
Training
Writing
JIRA
Reporting
Debugging
Release Management
Dashboard
ServiceNow
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
As an HRSD Product Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.
WHAT YOU'LL DO
Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
Co-author PRDs, epics, and user stories with acceptance criteria
Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
Support reporting and dashboard creation and maintenance
Support UAT and hypercare
Operate in CI/CD: update set/source control hygiene
Maintain RAID/logs
Business stakeholder management and communications for RTB and project requirements
Rationalizing business requirements and translating them into technical requirements
Certifications:
ServiceNow System Admin certification (must)
HRSD Implementation certification (preferred)
Hands-on experience in HRSD configurations (must)
Functional:
4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
Strong HRSD architecture knowledge and hands-on experience
Ability to write precise requirements, epics, stories, and acceptance criteria
Experience using JIRA
Skills
ServiceNow HRSD, CRMTD
Top Skills Details
ServiceNow HRSD
Additional Skills & Qualifications
What You'll Do:
Assist with the design, prototype, implement, test, and deploy technical solutions within ServiceNow
Prepare as-is process documentation, to-be process documentation, and performing detailed gap analysis in partnership with HR tech and business teams
Assist with request intake and working with core business stakeholders for routine enhancement requests or defects
Document and refine RTB enhancements and defects
Assists HRSD Tech Team with backlog management and design workshops
Support upgrades, enhancements, testing, validation, and overall system performance
Set testing criteria, build testing scripts, perform testing, and collaborate with business units to complete testing with objective to deliver quality product
Contribute to change management and training efforts
Writing/modifying stories in Jira
Work with solutions architect, integration analysts and reporting teams to deliver the desired business objectives.
Design, develop, troubleshoot, debug, and deploy technical solutions
Support release management, reviews release summaries, and release readiness documents as needed
Assist in building reports and dashboards in ServiceNow to meet business needs
Pay and Benefits
The pay range for this position is $45.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Jose,CA.
Application Deadline
This position is anticipated to close on Oct 27, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As an HRSD Product Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.
WHAT YOU'LL DO
Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
Co-author PRDs, epics, and user stories with acceptance criteria
Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
Support reporting and dashboard creation and maintenance
Support UAT and hypercare
Operate in CI/CD: update set/source control hygiene
Maintain RAID/logs
Business stakeholder management and communications for RTB and project requirements
Rationalizing business requirements and translating them into technical requirements
Certifications:
ServiceNow System Admin certification (must)
HRSD Implementation certification (preferred)
Hands-on experience in HRSD configurations (must)
Functional:
4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
Strong HRSD architecture knowledge and hands-on experience
Ability to write precise requirements, epics, stories, and acceptance criteria
Experience using JIRA
Skills
ServiceNow HRSD, CRMTD
Top Skills Details
ServiceNow HRSD
Additional Skills & Qualifications
What You'll Do:
Assist with the design, prototype, implement, test, and deploy technical solutions within ServiceNow
Prepare as-is process documentation, to-be process documentation, and performing detailed gap analysis in partnership with HR tech and business teams
Assist with request intake and working with core business stakeholders for routine enhancement requests or defects
Document and refine RTB enhancements and defects
Assists HRSD Tech Team with backlog management and design workshops
Support upgrades, enhancements, testing, validation, and overall system performance
Set testing criteria, build testing scripts, perform testing, and collaborate with business units to complete testing with objective to deliver quality product
Contribute to change management and training efforts
Writing/modifying stories in Jira
Work with solutions architect, integration analysts and reporting teams to deliver the desired business objectives.
Design, develop, troubleshoot, debug, and deploy technical solutions
Support release management, reviews release summaries, and release readiness documents as needed
Assist in building reports and dashboards in ServiceNow to meet business needs
Pay and Benefits
The pay range for this position is $45.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Jose,CA.
Application Deadline
This position is anticipated to close on Oct 27, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.