MSP ConnectWise

Job Title: MSP ConnectWise
Location: Remote (Direct Hire)

Summary:
We're looking for a highly organized, self-motivated MSP ConnectWise Administrative to join our team and support daily operations across billing, vendor coordination, reporting, and general administrative functions. This is a key position for someone experienced in Managed Service Provider (MSP) environments and proficient in ConnectWise PSA. The ideal candidate thrives in a fast-paced setting, can juggle multiple priorities, and plays a critical role in ensuring smooth internal operations and client satisfaction.

Job Title: MSP ConnectWise Administrator
Location: Remote (Direct Hire)

Summary:
We're seeking a detail-oriented, self-motivated ConnectWise Administrator to support operations within a fast-paced MSP environment. This role covers billing, vendor coordination, reporting, and client administration, requiring strong ConnectWise PSA experience and multitasking skills.

Key Responsibilities:

Generate and reconcile client invoices (ConnectWise PSA, Pax8)

Process quotes and manage renewals (licenses, hardware/software)

Oversee vendor procurement and contract coordination

Maintain accurate client data and onboard new accounts

Create operational and financial reports using ConnectWise, BrightGauge, etc.

Support internal tools (IT Glue, ConnectBooster, TimeZest)

Handle admin tasks including expense reports, scheduling, HR inquiries, and event planning

Collaborate cross-functionally and participate in team meetings

Ensure timely completion of KPIs (invoicing, orders, reporting, payroll)

Qualifications:

3-5+ years in MSP or IT admin roles

3+ years with ConnectWise or similar platforms (Autotask, ServiceNow)

Strong procurement, vendor management, and reporting experience

Familiarity with tools like IT Glue, BrightGauge, ConnectBooster

Excellent communication, organization, and problem-solving skills

Proficient in Office 365 and spreadsheets

Preferred Certifications:
CAP, MOS, CMAA, PACE, CAPM

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.