Overview
On Site
Contract - W2
Contract - Independent
Contract - 06 Month(s)
Skills
Telephony
MSDynamics365
CE CRM
IVR based solutions
Microsoft ADO
Job Details
Title : Microsoft CE CRM Developer
Location: Harrisburg, PA **Remote w/ occasional onsite requirements
Duration : 06 Months Contract
Job Description :
- Experience in developing and configuring business applications within theMSDynamics365 CE CRM landscape
- Experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.
- Deep understanding of Dynamics 365 CE capabilities including Dynamics365 Customer Service, including customization, configuration and user management
- Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
- Adv knowledge of Dynamics365 CE functionalities and successful delivery of 2+ Dynamics CE implementations for high volume contact centers.
- Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
- Familiarity with Agile development methodologies.
- Proficient in Microsoft Office365 sutte (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module.
- Bachelor's degree in business management or information systems.
If you are interested please share your resume to or you can reach me at +1 Ext 221
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