Desktop Support Analyst

Description

The Desktop Support Engineer will play a pivotal role in providing end-user technical support and ensuring the smooth operation of IT systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a focus on delivering exceptional customer service.

Key Responsibilities:

• Provide timely and effective onsite and remote desktop support to end users, resolving hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop systems, as well as associated peripherals such as printers and mobile devices.
• Troubleshoot and resolve issues with operating systems (Windows/Mac), Microsoft Office Suite, and other enterprise applications.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other relevant platforms.
• Support network connectivity issues, including LAN, Wi-Fi, and VPN access.
• Perform regular maintenance, such as system updates, patches, and backups, to ensure systems are secure and up to date.
• Document and track service requests, resolutions, and recurring issues within the company ticketing system.
• Assist with new hire onboarding, including setting up hardware and accounts for new team members.
• Provide guidance and training to users on IT tools, systems, and best practices.
• Collaborate with other IT team members to contribute to process improvement initiatives and documentation.

Requirements

• Proven experience as a Desktop Support Engineer, IT Technician, or a similar technical support role.
• Strong proficiency in troubleshooting and resolving technical issues related to Windows and Mac operating systems.
• Experience with administering and supporting Microsoft 365, Active Directory, and remote access software like VPN.
• Familiarity with basic networking concepts and equipment configuration (TCP/IP, DNS, Wi-Fi, etc.).
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
• Strong organizational and problem-solving abilities with a focus on customer satisfaction.
• IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent (preferred).

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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