Customer Success Associate (Help Desk & Trainer) - $32 CTC - REMOTE (WI Resident/MUST Relocate to WI)

Job Description:

CHANDRA TECHNOLOGIES INC is committed to providing some of the most competitive rates in the industry for qualified consultants. For candidates with current or prior experience with the State of Wisconsin experience and all required skills outlined in the job posting, we offer up to 98.5% of the client bill rate on CTC basis, ensuring a very low margin (under $1). Please be advised that client administrative fees will be deducted if applicable. Our payment terms are Net 30, and we guarantee payment within that period of Net 30, regardless of the client's payment status to us.

***Crop to Crop resumes are accepted
Location Requirement: Remote or On-site? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. 100% Remote within the state of WI

The goal of this position is to increase support to Wisconsin s schools/districts for state reporting tasks as well as provide training and presentations related to several data applications. This position performs direct WISEdata customer support services for schools and districts (LEAs) clients by responding to CRM cases (or tickets ), email, and telephone requests for support. The position will document, track, and monitor support requests to ensure a timely resolution. In the course of their daily work, the position follows the Customer Service Framework, as well as standards and processes for effective customer service practices. This position will serve as the primary trainer for training sessions/videos, demonstrations, conferences, and workshops held by the Customer Services team or in conjunction with external stakeholders.

Knowledge, Skills, and Abilities

1. Knowledge of methods for gathering and understanding customer needs.
2. Ability to maintain positive and courteous interactions with customers.
3. Ability to make thoughtful, expeditious decisions in complex situations.
4. Ability to interpret business logic and communicate technical requirements.
5. Effective oral and written communication skills.
6. Ability to work effectively in a team environment.
7. Self-motivated with the ability to work independently.
8. Ability to complete data health checks for the districts using visualizations and download files.
9. Ability to use productivity tool applications including Microsoft Office, Microsoft Dynamics CRM (Customer Relationship Management) ticketing system and Google Apps.

Required Skills: 1-2 years experience in the following

• Serve as a customer service data reporting contact for schools and districts in Wisconsin.
• Create, oversee and monitor requests, incidents, and problem resolution using user support "ticketing" software.
• Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews.

Desired Skills:

• Understanding of application programming interface (API) technologies
• Knowledge of data warehousing and reporting
• Assist WISEdata product owner in identifying state reporting process improvements through business process analysis.
• Provide on-site or virtual training when appropriate.