ServiceNow ITOM Consultant

Hello,

SpiceOrb is Looking for ServiceNow ITOM Consultant, Below is the JD

Role: ServiceNow ITOM Engineer Location: Pleasanton, CA or Plano, TX (Onsite)
Duration: Long Term Contract

Must have Skills
ServiceNow Yrs of Exp Minimum of 3+ years
Discovery, Event Management, Service Mapping, and CMDB - 3 year experience
ServiceNow, CMDB ,Service Delivery Management, ITOM
Good To have Skills
Optional: Azure, DevOps, JavaScript, Data Discovery, Server Management, Configuration Management

Looking to fill a replacement ServiceNow ITOM ENGINEER Position for Data Management POD in ITSM.
Position Purpose
The ServiceNow ITOM Engineer is part of the Service Asset and Configuration Management Team. This individual will work with technical SME's to gather technical requirements as needed. The ServiceNow ITOM Engineer plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. Additionally, the Engineer will work with ITSM teams to understand process requirements and translate them into technical specifications for ITOM implementation.
Key Responsibilities include, but are not limited to:
Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
Provide visibility to the performance and issues related to Discovery/Service Mapping
Collaborate with Infrastructure Architects to understand IT technology strategy
Work with Application SMEs to create and validate Discovery/Service Maps for key applications
Participate in Configuration Management meetings and Story Time where appropriate
Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services
Maintain the integrity of the Service Mapping tool across production and non-production environments
Assisting in troubleshooting patch / release management issues and upgrades
Review the data being populated into the CMDB and act as partial owner of the CMDB
Maintain Event Management workflows on the Service Now Platform
Create Event rules when applicable for new integrations
Assessing ITOM functionality for automation and improvement and implementing scoped solutions
Qualifications:
Required:
Minimum of 3 year experience with ServiceNow ITOM platform
Minimum of 5+ years working on a team as part of a large IT organization
ServiceNow Administration certification a plus
Minimum of 3 year experience with Discovery, Event Management, Service Mapping, and CMDB
Experience with Mid Server Administration, VM and containerized mid servers
Minimum of 3 years' experience with Configuration Management, ITIL v4 certification a plus
Working experience in Multi Cloud solutions (Azure, Google, OCI, IBM, etc)
Experience working with containerized infrastructure and geographically distributed physical infrastructure
Working knowledge and experience of Agile and DevOps methodologies, scoping work through enhancements and stories, scoping requirements
Proven execution of strategic service data models
Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
o Experience working with LDAP, Active Directory, and SUDO a plus
o Experience with a converged platform a plus
Experience integrating with tools to federate data into the CMDB, multi-source CMDB functionality42
Experience working with Performance Monitoring Tools and Metrics
Strong written and verbal communication
Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
Proficient with Microsoft Office tools; Excel, PowerPoint, Word
Able to function effectively in a fast-paced environment
Intermediate Windows and Unix administration skills
Familiarity with network concepts (routers, switches, firewalls, NSG, load balancing)
Familiarity with the following concepts: XML, and JSON/script language
Intermediate to deep understanding of Java RegEx
Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
Ability to work US (PST) hours as needed
Preferred:
Scripting capabilities such as JavaScript
Moderate knowledge with Web and Application Servers, Load Balancers, Databases, Cloud Solution and Virtualization (WebSphere, MQ, IIS, Apache, VMware)