Overview
On Site
USD 32.00 - 37.00 per hour
Contract - W2
Contract - Independent
Skills
Help Desk
Software Development
System Integration
Software Analysis
Collaboration
Break/Fix
Laptop
Network
Configuration Management Database
Disaster Recovery
Business Continuity Planning
Management
Technical Support
Security Clearance
Communication
Customer Service
IT Service Management
Microsoft Windows
Microsoft Office
Microsoft Exchange
Microsoft Outlook
Leadership
ServiceNow
Microsoft SCCM
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Help desk Support to join our team in Washington, District of Columbia. This long-term contract position offers an opportunity to apply your expertise in software development, systems integration, and application analysis to tackle complex projects. You will collaborate with peers, supervisors, and customers to deliver high-quality solutions while adhering to company policies and industry standards.
Key Responsibilities:
Requirements
Required Qualifications:
Preferred Qualifications:
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Help desk Support to join our team in Washington, District of Columbia. This long-term contract position offers an opportunity to apply your expertise in software development, systems integration, and application analysis to tackle complex projects. You will collaborate with peers, supervisors, and customers to deliver high-quality solutions while adhering to company policies and industry standards.
Key Responsibilities:
- Provide deskside support for users based on dispatched service tickets or direct requests
- Perform break/fix support for laptops, desktops, and peripheral devices
- Install and configure specialty software not packaged in SCCM
- Remove devices from the network as directed by security protocols
- Diagnose and resolve printer issues, including toner replacement
- Maintain CMDB entries and manage on-call schedules using ServiceNow
- Participate in daily/weekly meetings for incident and outage management
- Support Disaster Recovery and Business Continuity planning
- Manage user access, entitlements, and privileged access
- Deliver "white glove" support to senior leadership when required, including occasional after-hours support
Requirements
Required Qualifications:
- High school diploma and 5+ years of relevant IT support experience
- Current Public Trust clearance or ability to obtain one
- Experience providing Tier II support in a Windows office environment
- Strong communication and customer service skills
- Familiarity with ITSM ticketing systems
Preferred Qualifications:
- Experience with Windows 10, Microsoft Office, Exchange/Outlook
- Prior experience supporting senior leadership or executive offices
- Familiarity with multi-building support environments
- Experience with ServiceNow and SCCM
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.