IT Desktop Support Technician

Overview

On Site
Depends on Experience
Full Time
100% Travel

Skills

Active Directory
Cabling
Asset Management
IMAC
LAN
Laptop
Microsoft
Microsoft Excel
Printers
ServiceNow
Skype
Servers
SLA
Remote Support
Microsoft SCCM
Customer Service
DNS
Microsoft Office
Documentation
Dragon NaturallySpeaking
MobileIron
Scheduling
WAN
Operating Systems
Virtual Private Network
Network
Network Design
Microsoft Windows
Microsoft Outlook

Job Details

FS Engineer

The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.

Technologies : Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, office 365 products Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities.

IT Tools SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management)

Technical Skills:

  • 2-5 years+ experience providing end-user support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers in a network environment.
  • Solid knowledge of Windows (version 10 preferred)
  • Full Microsoft Office Suite and Operating Systems: Win7 and Win10. Word, Excel, Skype, Outlook Calendar, scheduling and SharePoint
  • Hands-on hardware troubleshooting experience
  • Ability to read and understand technical manuals, procedural documentation and OEM guides
  • Knowledge of Active Directory for computer configuration e.g., WebSM
  • Good understanding of Skype, VPN and mobile device support
  • Knowledge of IMAC, SLA's and Asset management, ITIL
  • General understanding of network infrastructure of DNS, Proxy servers and firewalls
  • Basic knowledge of LAN/WAN setups and concepts
  • Knowledge of software distribution, patching and imaging technologies desirable
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.