ITOM Developer

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

ITOM
Event Management
Machine Learning
integration
ITSM

Job Details

1. ITOM Strategy & Implementation
Design and deploy ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB).
Implement Cloud Infrastructure Governance (AWS, Azure, Google Cloud Platform integrations).
Configure Event Management with third-party monitoring tools (Dynatrace, Splunk, Nagios).
Optimize CMDB health with automated Discovery and Service Mapping.
2. AIOps Solutions Development
Architect predictive analytics & anomaly detection using ServiceNow AIOps.
Configure Machine Learning (ML) models for incident correlation and root cause analysis.
Implement AI-powered event grouping to reduce alert noise.
Develop self-healing automation (Integration with Orchestration).
3. Integration & Automation
Build REST/SOAP APIs for tool integrations (ITSM, APM, Observability).
Automate workflows using ServiceNow Flow Designer & IntegrationHub.
Develop custom AI/ML-driven dashboards for operational intelligence.
Technical Expertise

ServiceNow ITOM Modules:
Discovery, Service Mapping, Event Management, Cloud Management
Operational Intelligence (OI), MetricBase, Health Log Analytics

AIOps & Machine Learning:
Anomaly detection, Predictive Analytics, RCA
Integration with AI/ML platforms

Scripting & Automation: - Good to Have
JavaScript, PowerShell, Python
Flow Designer, IntegrationHub, Workflow Editor

Monitoring Tools Integration: Good to Have
Splunk, Dynatrace, AppDynamics, Prometheus

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