AZDES - Mobile Device Coordinator (Willing to Re-locate to AZ)

This posting will be closed on 5/30/2025 @ 3:00pm.

Open to Out-of-State (Willing to relocate at no cost) Candidates must also be able to start within 2 weeks of an offer being made.

• Device Procurement & Inventory Management:
• Assist customers in selecting and ordering new mobile devices.
• Coordinate periodic refreshes of mobile device inventories to ensure optimal functionality.
• Maintain accurate records of inventory levels, orders, and replacements.
• Customer Support & Issue Resolution:
• Serve as the primary point of contact for customers requiring mobile device assistance.
• Respond to technical questions, billing inquiries, and account concerns.
• Troubleshoot device-related issues, ensuring swift resolution through internal resources or vendor support.
• Collaboration & Process Improvement:
• Work closely with internal teams and vendors to streamline mobile device management processes.
• Provide recommendations for improving efficiency in device ordering, inventory tracking, and issue resolution.
• Maintain up-to-date documentation of procedures and policies related to mobile device coordination.

Experience:

• Experience in Government or Enterprise-Level Technology Management:
• Advanced Knowledge of Mobile Device Procurement and Lifecycle Management:
• Understanding of the ordering, deployment, and retirement processes for mobile devices.
• Ability to optimize inventory control practices to reduce costs and improve efficiency.
• Expertise in Mobile Device Service Providers and Billing Processes
• Knowledge of carrier contracts, billing cycles, and cost structures for mobile service plans.
• Ability to analyze billing discrepancies and negotiate solutions with vendors.
• Technical Proficiency in Mobile Device Operating Systems and Troubleshooting:
• Experience working with iOS platform
• Familiarity with mobile device management (MDM) solutions for security and deployment.
• Strong Problem-Solving and Customer Support Skills:
• Ability to assist users with complex technical issues related to mobile devices.
• Experience in providing training or guidance to end-users on device functionality and troubleshooting.
• Project Coordination and Process Improvement Abilities:
• Experience managing workflow for device refresh initiatives or policy implementation.
• Ability to identify inefficiencies and recommend solutions for optimizing mobile technology support.

Required Skills

• Project Coordinator/Account Manager/Admin Experience
• Organization, Time Management, and Great Communication skills
• Mobile Phone Experience
• IT Experience, Data Entry/Excel Spreadsheets
• Customer Service Experience

Preferred Skills

• Intune MDM
• iOS Platform