Mobile Device Deployment and Support Analyst

Location: Boston, MA
Salary: $40.00 USD Hourly - $42.00 USD Hourly
Description:
Job Title: Mobile Device Deployment and Support Analyst

Location: Boston, MA

Duration: 07+ Months (Possibility of extension)

Purpose and Scope:

• We are seeking a highly motivated and flexible Mobile Device Deployment and Support Analyst to coordinate and support the smooth, large-scale rollout of new enterprise tablets (primarily iOS/Apple) to end users across the organization. This role is critical to ensure all operational staff are successfully equipped and trained on their new mobile devices.
• The position requires the ability to work independently when needed while functioning as a key member of the deployment team. The role involves travel across the organization's operational areas for inventory and deployment support

Principal Duties and Responsibilities:

Deployment and Provisioning

• Assist with the large-scale rollout and deployment of new iOS (Apple) and Android tablets to end-users.
• Support device configuration and security compliance using a Mobile Device Management (MDM) platform (Microsoft Intune).
• Coordinate initial device setup, including activation of Verizon Wireless (VZW) eSIMs and configuring cellular data access.
• Ensure all end-users successfully log in with Active Directory (A/D) credentials and enable two-factor authentication for security compliance.

End-User Support and Training

• Act as the primary point of contact during rollout, providing Tier 1 (T1) and Tier 2 (T2) technical support for device, application, or access issues.
• Assist help desk personnel on a rotating basis for Tier 2 support and train Tier 1 staff on mobile device troubleshooting.
• Deliver on-site, hands-on support and training to end-users on device operation and application usage.
• Develop and deliver clear, user-friendly instructions and support materials for end-users.

Troubleshooting and System Maintenance

• Troubleshoot and resolve complex issues related to mobile device connectivity, corporate Wi-Fi, and cellular service.
• Collect and analyze coverage data on cellular and Wi-Fi networks to identify and resolve service gaps.
• Maintain accurate records of deployed assets, user assignments, and deployment progress

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Contact:

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