Operations Support Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking an Operations Support Analyst in Boston, MA.

Responsibilities:
* Operations Support Analyst will collaborate professionally with IT, business teams, management, providers, and end users
* Onboard organizations and users to VG systems
* Maintain user records: cleanups, merges, migrations, and mass updates
* Add applications and deploy roles during releases
* Validate and process organization and user access requests (URFs), manually or in bulk
* Provide Tier 2 support for VG-related issues
* Communicate system outages and post notifications on the VG Portal
* As an Operations Support Analyst, you will run reports for business and provider teams
* Support release management by documenting production issues
* Share VG Ops responsibilities and assist with data analysis, cleansing, and harmonization

REQUIREMENTS:
* Minimum (2) years of helpdesk or user provisioning experience
* Experience with Microsoft Office applications
* Experience with web application support
* Must have worked in or be familiar with an IT environment and can assimilate and understand technical concepts
* Strong written and oral communication skills
* Knowledge of JIRA software preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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