Application Engineer II (CMDB)

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

CMDB
Live Operations
Servicenow

Job Details

Title- Application Engineer II (CMDB)

Location- Remote

Contract- 12+ months Contract

In this role, you'll work closely with our Live Operations & Enterprise Technology stakeholders building strong relationships, gathering requirements, and designing configurations to implement our CMDB for all of Client in ServiceNow. Partnering with talented teammates and trusted external partners, you'll help streamline and optimize our CMDB services on the ServiceNow platform.
Responsibilities: Stakeholder Engagement:
Act as the primary contact between Live Operations stakeholders, Enterprise Architecture stakeholders, Enterprise Technology stakeholders (such as IT Operations) and the IT ServiceNow Platform Team to make sure that there is alignment, transparency, and successful project delivery.
Transform Requests into Requirements:
- Work with Live Operations stakeholders to understand their requests and transform them into business requirements that are balanced against ServiceNow Platform best practices for scalability, ServiceNow Platform out-of-the-box configuration and Enterprise Technology stakeholder needs as well as our current configuration.
Governance & Best Practices:
- Help support defining relationships and dependencies between Configuration Items (CIs) in alignment with the Common Service Data Model (CSDM). Participate in establishing data quality and governance standards to ensure CMDB integrity over time.
Platform Enablement & Optimization:
- Monitor platform performance, optimize configurations, and troubleshoot issues related to the CMDB. Configure service mappings in partnership with stakeholders and develop CMDB health dashboards.

Training & Documentation:
- Develop documentation, models and guidelines for CMDB usage across the organization. Support and train teams on data model standards, best practices, and platform updates.

Strategic Design:
- Partner with Live Operations, Enterprise Technology, Enterprise Architecture and the IT ServiceNow Platform Team to support the overall CMDB architecture and provide recommendations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.